Q Project ConQuest Replacement - Home

Background

The ConQuest Query Management System is used to receive, process and respond to ‘contacts’ from Shippers and Networks. The system was a ‘state of the art’ workflow management tool back in 2001 when it was implemented and has served us well for nearly a decade. There is a need to replace the Query Handling system and in this respect a project team has been formed to undertake the work of transitioning to the new technology which will facilitate innovative ways of operating this and other services.

Case for Change

The aim of the replacement is to stabilise the system in order to maintain performance and delivery against customer service targets for the query management performance. There will be consequential impacts of the upgrade, but we will work with existing forums to discuss these changes, and assess impacts. The chosen technology will give us more flexibility than the current system to meet future changes if desired by customers. Additionally, the new technology will provide the ability to extend the way we interact with other stakeholders who are participants in the provision of the range of services we provide.

Dave Ackers