Customer Experience Team

Whatever your needs, our team is here to help.

We make sure that all our people understand your priorities as a customer.

We are here when you need us, whether it's just to offer friendly guidance to new market entrants, or to assist customers in solving more complex issues.

Alison Jennings - Head of Customer Experience

Email me

Customer Care

Have an urgent activity and need our input?

Our Customer Care Team are here to understand your requirements and co-ordinate Xoserve's support in a timely and effective manner.

Email us with a query

Customer Care are also here to support you if you want to make a complaint

Our dedicated Issue Resolution Team sit here too, so in the event of an Incident, you can be confident that we’re communicating the latest details and path to resolution as swiftly as possible.

Max Pemberton (Customer Care Manager)

Email me


Trevor Howell

Email me

Ryan Larner

Email me

Matt Smith

Email me

Kieran McNulty

Email me

Customer Advocacy

Our Customer Advocate Team is here to develop our DSC customer relationships and be your organisation’s voice within Xoserve.

We will support with your strategic requirements and represent you at all levels within Xoserve.

Email us with a query.

Constituency Meetings

The Customer Advocate Team regularly hold meetings across all our customer segments.

Click here to go to our dedicated Constituency Meetings page.

Victoria Mustard

Decarbonisation Lead

Email me

James Verdon

Independent Gas Transporters (IGTs)

Email me

Helen Field

Large Domestic Shippers

Email me

Deborah Coyle

Industrial and Commercial Shippers

Email me

Amelia Gallini

Small and Medium Shippers

Email me

Rob Westwood

Central Switching Service (CSS) Consequential Change Programme

Email me

Andy Baugh

Central Switching Service (CSS) Consequential Change Programme

Email me

Thank you for your feedback