Customer Team | Xoserve

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Call 0870 608 1524 or visit our site

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Call 0845 600 0506 or use our portal to log a fault

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Coronavirus (COVID-19) Information

Gemini System Issues Resolved - Tuesday 14th July

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When you first get in contact with us, you will be assigned your own advocate, who will be a consistent point of contact and support.

We understand your needs and we realise that they are not always straightforward. We work hard to identify and respond to your strategic and operational needs, and to ensure that these are clearly addressed within Xoserve.

We make sure that all our people understand your priorities as a customer.

Our team of Customer Advocates are here when you need them, whether it's just to offer friendly guidance to new market entrants, or to assist customers in solving more complex issues.

Our Advocates are our customers' champions and are here to make sure that meeting your needs is at the heart of everything we do.

If you need to raise a request or log an incident related to one of our business applications (e.g. Data Enquiry, IX, IX Files, Contact Management System or Gemini), please contact our IS Service Desk on 0845 600 0506 /+44 (0) 121 623 2858.