Customer Experience Team

Your Customer Experience Team

Whatever your needs, our team is here to help.



We make sure that all our people understand your priorities as a customer.


We are here when you need us, whether it's just to offer friendly guidance to new market entrants, or to assist customers in solving more complex issues.

Alison Jennings - Head of Customer Experience

Email me

Customer Care

Have an urgent activity and need our input?

Our Customer Care Team are here to understand your requirements and co-ordinate Xoserve's support in a timely and effective manner.

Email us with a query

Customer Care are also here to support you if you want to make a complaint

Our dedicated Issue Resolution Team sit here too, so in the event of an Incident, you can be confident that we’re communicating the latest details and path to resolution as swiftly as possible.

Max Pemberton (Customer Care Manager)

Email me

 

Trevor Howell

Email me

Ryan Larner

Email me

Matt Smith

Email me



Kieran McNulty

Email me


Customer Advocacy

Our Customer Advocate Team is here to develop our DSC customer relationships and be your organisation’s voice within Xoserve.

We will support with your strategic requirements and represent you at all levels within Xoserve.

Email us with a query.

Victoria Mustard (Lead)

Distribution Networks and National Grid

Email me


James Verdon

Independent Gas Transporters (IGTs)

Email me

Helen Field

Large Domestic Shippers

Email me


Deborah Coyle

Industrial and Commercial Shippers

Email me



Amelia Gallini

Small and Medium Shippers

Email me



Rob Westwood

Central Switching Service (CSS) Consequential Change Programme

Email me



Andy Baugh

Central Switching Service (CSS) Consequential Change Programme

Email me



Thank you for your feedback