COVID-19 Information

Information for consumers

Advice for energy consumers on gas safety, supply, and managing your energy supply. If you need further information visit Ofgem’s energy consumer website.

Who to contact

We recognise how essential it is that we provide customers with a clear and consistent means of engaging with us on this matter.

For any queries directly relating to our continuity planning in connection with the COVID-19 outbreak please email

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Frequently Asked Questions