Coronavirus (COVID-19) Customer Update – 15th March 2021

Coronavirus (COVID-19) Customer Update

Published on 16 Mar 2021

Dear customers,

I’d like to share our latest update as we continue to support you through the ongoing challenges and impacts of the coronavirus (COVID-19) pandemic.

The one remaining COVID-related UNC Modification (0730V - COVID-19 Capacity Retention Process) remains with Ofgem for the final decision on whether or not to implement, as it is not following the self-governance process.

As each of the home nations starts to make the first steps to relax national coronavirus lockdown restrictions, we could see fluctuations in national UIG levels. Daily UIG levels could drop or even become negative if we see large numbers of Non-Daily Metered sites suddenly increasing their daily usage. Of course, COVID-19 is only one contributing factor to UIG. As we move into the Spring and temperatures start to fluctuate more from day to day, the Composite Weather Variable may not always keep pace with the latest conditions, which can contribute to either positive or negative UIG swings. We publish an update to the UIG tracking graphs around the middle of each week under UIG Useful Links.

As lockdown restrictions ease and sites are able to re-open, in line with the relevant government’s roadmap, it is important that Shippers take steps to reverse any actions taken under the Urgent UNC Modifications that were approved last year: sites isolated under the temporary facility under UNC Modification 0723 should be reviewed and re-established promptly; and where Shippers have used the facility to submit estimated meter readings under UNC Modification 0722, they should aim to get actual meter readings as soon as possible after the site re-opens.

Our next update will be on Monday 29th March. If you have any queries in the meantime, about our continuity planning, please email We’ll respond to every email we receive within 24 hours.

 Kind regards,

Andrew Szabo | Chief Customer Officer