Coronavirus (COVID-19) Customer Update - 1st June

Coronavirus (COVID-19) Customer Update

Published on 01 Jun 2020

Dear Customers,

I’d like to share my latest update as we continue to support you through the ongoing challenges and impacts of the COVID-19 outbreak.

We updated the UNC Distribution Workgroup last week on recent trends in the level of Unidentified Gas (UIG), and how this might change following the implementation of Urgent UNC Modifications:

  • 0722 (Urgent) - Allow Users to submit Estimated Meter Reading during COVID-19 
  • 0723 (Urgent) - Use of the Isolation Flag to identify sites with abnormal load reduction during COVID-19 period 

You can see our presentation material on the Joint Office website. We publish the same graphs on a weekly and monthly basis on the UIG pages of our website as an interim UIG reporting pack.

UIG continues to be largely negative but also highly volatile, with factors such as unexpected usage patterns and unusually warm weather continuing to have an impact.

We continue to monitor transaction volumes following Ofgem’s approval of the three Urgent Modifications, and volumes are well within normal levels. If you are planning to submit an unusually large volume of any transactions over the coming weeks, please let your Customer Advocate know in advance.

Last week we heard that Ofgem had formally rejected Urgent Modification 0725 - Ability to Reflect the Correct Customer Network Use and System Offtake Quantity (SOQ) During COVID-19. The Industry is still awaiting a decision from Ofgem on Urgent Modification 0721 - Shipper submitted AQ Corrections during COVID-19, so that functionality is not available to Shippers.

If you have any queries about my latest update or our continuity planning, please email We’ll respond to every email we receive within 24 hours.

If you have any concerns about the support you’re receiving from Xoserve, please do not hesitate to contact me directly.

Kind regards,

Andrew Szabo | Chief Customer Officer | 07484 614 712 | Skype 4 Business: +44 121 2292 044

PA:  | 0121 229 2378

 Address: Xoserve Limited, Lansdowne Gate, 65 New Road, Solihull, B91 3DL

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