Coronavirus (COVID-19) Customer Update - 22nd June

Coronavirus (COVID-19) Customer Update

Published on 22 Jun 2020

Dear Customers,

I’d like to share my latest update as we continue to support you through the ongoing challenges and impacts of the COVID-19 outbreak.

Take-up of the approved COVID-19 Urgent Modifications appears to be low, and we are seeing far fewer Isolations at present than on a typical pre-lockdown day.  We are also seeing lower meter read volumes, despite the approval of Urgent Modification 0722 - Allow Users to submit Estimated Meter Reading during COVID-19.  This has resulted in a noticeable increase in the number of sites that are overdue for a meter reading.  We share figures with the Performance Assurance Committee periodically, and June’s update can be found here.  The statistics show that 57 billion kWh of Annual Quantity (AQ) is now overdue for a meter reading. This is over 11% of the total Local Distribution Zone (LDZ) AQ, and the equivalent of over four million typical domestic properties.

Urgent Modification 0726 - COVID-19 Liquidity Relief Scheme for Shippers, is now with Ofgem for consideration.

Daily Unidentified Gas (UIG) continues to be volatile. While national UIG returned to negative percentages after the late-May Bank Holiday week. This spiked briefly over the weekend of 13th June.  UIG remains very difficult to predict, as it is the balancing figure in each LDZ and is subject to many different influences.  If the take-up of the Urgent Modifications remains low and if many shops, offices, schools and businesses stay closed (or on reduced operations) we may continue to see negative UIG on many days, but also with high daily variations, due to other unforeseen factors.

Our next update will be on Monday 6th July. In the meantime, if you have any queries, please email We’ll respond to every email we receive within 24 hours.

If you have any concerns about the support you’re receiving from Xoserve, please do not hesitate to contact me directly.

Kind regards,

Andrew Szabo | Chief Customer Officer | 07484 614 712 | Skype 4 Business: +44 121 2292 044

PA:  | 0121 229 2378

 Address: Xoserve Limited, Lansdowne Gate, 65 New Road, Solihull, B91 3DL

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