Coronavirus (COVID-19) Customer Update – 5th January 2021

Coronavirus (COVID-19) Customer Update

Published on 05 Jan 2021

Dear Customers,

I would like to wish all our customers and stakeholders a Happy New Year.

I’d like to share our latest update as we continue to support you through the ongoing challenges and impacts of the coronavirus (COVID-19) pandemic.

The one remaining COVID-related UNC Modification (0730V - COVID-19 Capacity Retention Process) is still in its consultation phase, ending on 12th January 2021. After the consultation window closes, this Modification will be voted on at Modification Panel again but will need to go to Ofgem for their final decision, as it is not following the self-governance process.

We continued to track daily UIG levels over the festive period and UIG was mainly a positive value. The Non-Daily Metered (NDM) profiles include adjustments for Bank Holidays and for traditional shut-down periods, based on historic data, which should ensure that NDM allocation can adapt to changing behaviours.

As all the home nations move into national coronavirus lockdown restrictions this week, we are likely to see UIG levels reducing again or even becoming negative on some days. This is likely to occur if a large number of businesses have to close. It remains to be seen whether more businesses or organisations will find ways to continue to operate compared to the first national lockdown of March to May 2020. We did see a dip in UIG in November 2020 during the second lockdown in England, but nothing like the negative values of earlier in the year. Of course, COVID-19 restrictions are only one of a number of causes of UIG, so there may still be daily fluctuations in its levels.

Our next update will be on Monday 18th January If you have any queries in the meantime, about our continuity planning, please email We’ll respond to every email we receive within 24 hours.


Kind regards,

Andrew Szabo | Chief Customer Officer