Coronavirus (COVID-19) Customer Update

The latest update as we continue to support our customers through the ongoing coronavirus pandemic.

Published on 05 Jul 2021

Dear Customers,

I’d like to share our latest update as we continue to support you through the ongoing challenges and impacts of the coronavirus (COVID-19) pandemic.

Since our last update we have seen slight relaxations of Coronavirus restrictions in each of the Home Nations, and there are now very few businesses that must remain closed. Last month we reminded Shippers and Suppliers that the temporary facilities introduced by Urgent Modifications 0722 and 0723 are only available to sites that are mandated to be closed by the latest regulations from the appropriate regional Government. This means that submission of Estimated Meter Readings as actuals and use of the Isolation Flag for low/non-consumption can only be used for sites which are not permitted to open. Any site which could be open but has chosen not to (or is unable to open for other reasons) should not be using these facilities.

Observed daily national Unidentified Gas (UIG) levels were lower in June than in May. The cool weather for most of the month of May combined with the holiday factors in the Non-Daily Metered models probably contributed to an increase in UIG. Initial results from Meter Point Reconciliations for May support this, as they resulted in a net reduction in UIG for the month: actual meter readings are essential to correct any inaccurate allocations and to update AQs. We encourage Shippers and Suppliers to make obtaining meter readings a priority, especially for sites which are overdue for a reading or those that may have had unusual usage patterns due to the pandemic.

We publish an update to the UIG tracking graphs around the middle of each week under UIG Useful Links.

Because some restrictions continue in all the Home Nations, we plan to issue a further update on Monday 2nd August, and we will review at that stage whether that will be our final COVID-19 update.

If you have any queries about this update, please email We’ll respond to every email we receive within 24 hours.


Kind regards,

Andrew Szabo | Chief Customer Officer