Coronavirus (COVID-19) Customer Update – 7th December 2020

Coronavirus (COVID-19) Customer Update

Published on 07 Dec 2020

Dear Customers,

I’d like to share my latest update as we continue to support you through the ongoing challenges and impacts of the coronavirus (COVID-19) pandemic.

Last week the 28-day second lockdown ended in England. As I mentioned in previous updates, we were not anticipating such sharply negative Unidentified Gas (UIG) values as in the first lockdown and this appears to have been the case. National UIG dipped to around -4% on a just few days. Far more commercial businesses were able to remain open, at least on a reduced basis, during the second lockdown, which will have helped maintain Non-Daily Metered (NDM) demand levels. Although there are numerous other contributing factors to UIG, unexpected changes in NDM Demand can be a major factor.

Any inaccuracy in NDM daily gas allocations will be corrected by the meter point reconciliation process, as soon as we receive valid meter readings for the sites. Each reconciliation then has an equal and opposite UIG reconciliation, which changes the total UIG position. We publish a suite of interim graphs each week, showing recent national UIG levels, plus a monthly view of latest national UIG after reconciliation. We update the Interim Reporting Pack around the middle of each week, and publish it on our UIG Useful Links page.

The one remaining COVID-related UNC Modification (0730 - COVID-19 Capacity Retention Process) will be discussed at an additional Workgroup meeting on Wednesday 9th December. The next step is for it to be discussed at short notice at the December UNC Modification Panel meeting. The Modification will need to Ofgem for their final decision, as it is not following the self-governance process.

Our next update will be on Monday 21st December. If you have any queries in the meantime, about our continuity planning, please email We’ll respond to every email we receive within 24 hours.

Kind regards,

Andrew Szabo | Chief Customer Officer