Published on 21 Jun 2019
Earlier this week I wrote to DSC Contract Managers regarding the imminent demand that we’re seeing from customers for an unprecedented movement of sites to Product Class 3.
This is a result of the latest Allocation of Unidentified Gas Expert’s (AUGE’s) Unidentified Gas (UIG) weighting factors publication, and the resultant capacity and processing risk that’s now presenting itself to our UK Link system. You can find the communication that I sent here.
Following discussion of this subject at this week’s DSC Contract Management Committee and UNC Modification Panel, I would like to invite all our customers to attend and contribute to a workshop to discuss possible options to reduce the risk. Our aim is to facilitate a debate that helps us reach a consensus agreement on an option (or options) to help preserve UK Link service provision in the immediate/medium term.
As I outlined earlier this week, Xoserve has already commenced scenario planning and solution engineering to identify all possible means to help flatten the profile of class 3 migration and subsequent meter read submissions. We’re keen to validate these options with you, as well as identify any further options.
As is the case with our UIG and Amendment Invoice Task Force customer workshops, we find that these events are most effective when people attend in person. We will run a WebEx as well for those unable to attend, however if you’re able to, please do join the meeting in person.
Crucially we’re looking for customer representatives with a working knowledge of meter read and settlement processes, as well as a commercial awareness of how each of the product classes work within their own organisations, and an appreciation of their own system/infrastructure capabilities.
The workshop will take place on Friday 12th July 2019, from 10:30am to 4:00pm, at Xoserve, Lansdowne Gate, 65 New Road, Solihull B91 3DL.
Please book places at this workshop via our Eventbrite page here.
In the interests of enabling as many customers to attend as possible, we’re planning to accommodate a maximum of 2 representatives per organisation. If you feel that this presents a problem for you and your organisation, please contact your designated Xoserve Advocate to discuss.
Thank you for your continued support.
Chief Customer Officer