Switching Gas Supplier
Information for gas consumers
– Xoserve's role in the Supplier switching process
– The role of Suppliers, Shippers and Network Operators
– Looking to switch gas supply?
– Problems with switching Gas Supplier?
– Common issues experienced during the switching process and how to fix them
– Still need to get in touch?
On this page you will find:
- information about Xoserve's role in the gas switching process
- who to contact if you are looking to switch your supply
- help with any issues you may be experiencing during the switching process
Xoserve's role in the domestic gas supply switching process
As the Central Data Service Provider (CDSP), we record when domestic customers switch their Gas Supplier.
This information is recorded in a Central Register which holds information on behalf of Gas Suppliers, Shippers and Transporters.
We are the custodians of the data, but we do not amend the data directly ourselves. To keep the information as up-to-date as possible, we rely on accurate information being provided to us by Gas Shippers and Suppliers.
If the information on the Central Register is incorrect, it is the responsibility of the Shipper to update the register and maintain the data held against each of their MPRNs (Meter Point Reference Numbers).
Xoserve has no involvement with the contractual relationship between gas consumers and suppliers. We do not impose any restrictions for a gas consumer to switch suppliers whenever they are contractually able.
The role of Suppliers, Shippers and Network Operators
The Gas Network
Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.
Gas Suppliers, Shippers, and Network Operators
As a gas consumer you will have a contract with your Gas Supplier who is responsible for billing you for the right amount of gas used. Your Supplier tells the Gas Shipper how much gas you need and when you need it. In many cases your Supplier may also be your Gas Shipper.
The Shipper buys the right amount of Gas (ordered by your Supplier). They keep Xoserve up-to-date with any changes to your gas supply data.
Network Operators own the distribution network of gas pipes that delivers the gas to you.
Looking to switch gas supply?
If you are a consumer looking to switch Gas Supplier, you can get advice on how to switch from Ofgem, the energy regulator.
You can find out who your Gas Supplier is by:
Problems switching your gas supplier?
You may have been asked to contact Xoserve about data needed to switch your home gas supply.
Xoserve is unable to update any details on the request of consumers or Suppliers.
All instructions to update data about your gas supply must come directly from the Gas Shipper on behalf of your Gas Supplier.
Common issues experienced during the switching process
Examples of common reasons for a supplier switch not happening as expected include:
- Xoserve may not have actually received the switch request
- the request may contain insufficient or incorrect data and is therefore rejected
- there may be a mismatch with data about your address or your meter
- your current Supplier may have objected to the switch (if you are contracted to stay with them, or have an outstanding bill)
- the Supplier you want to switch to may have cancelled the switch request
- Xoserve can only process one switch at a time per MPRN, if you have already made a switch and then changed your mind our system may still be processing the first switch request and any further switches will therefore be rejected
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