Contact Management Service (CMS) Rebuild Project

Contents

Introduction
Have your say - Register your place on the following workshops
CMS Rebuild Project Timeline
Workshop findings/outputs
Ideal 'To-Be' PFDs
Miro Board content


Introduction

The CMS system needs replacing. You have told us that some of the processes simply don’t work or are inefficient. So rather than just replace, we want to rebuild, hence the initiation of the CMS Rebuild Project.

This is the first phase (requirements gathering and 'Ideal To-Be' mapping) and we need your help to really understand what does and doesn’t work for you and how the processes should operate.

After 18 initial requirements gathering workshops that ran through December and January, we have been busy refining your feedback and drafting high level ‘Ideal To-Be’ processes. We would now like to invite you to review these and input further into the processes that are relevant for you.

Please use the links below to register your interest.

 

Have your say - Register your place on the following workshops

Workshop

Date

Time

Targeted Constituency

Book Online

Meter Point Status Challenge - ISO/DTL - CLOSED

23/02/2021

14:00 - 15:30

Open Invite

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Meter Point Status Challenge - DUP - CLOSED

24/02/2021

14:00 - 15:30

Open Invite

Register >

Meter Point Creation - MNC - CLOSED

03/03/2021

10:00- 11:30

Open Invite

Register >

Meter Point Creation - FOM - CLOSED

03/03/2021

13:00 - 14:30

Open Invite

Register >

Theft of Gas - TOG - CLOSED

05/03/2021

09:30 - 11:00

Open Invite

Register >

Managed Unregistered Sites - MUS - CLOSED

08/03/2021

09:30 - 11:00

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Gas Safety Regulations - GSR - CLOSED

09/03/2021

09:30 - 11:00

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Register >

Address Amendment - ADD - CLOSED

12/03/2021

09:30 - 11:00

Open Invite

Register >

Unconfirmed Address Amendment - UNC - CLOSED

12/03/2021

09:30 - 11:00

Open Invite

Register >

Must Reads - MUR - CLOSED

15/03/2021

09:30 - 11:00

Open Invite

Register >

Consumption Adjustments - CDQ DMQ RFA

14/04/2021

10:00 - 11:30

Open Invite

Register >

 

CMS Rebuild Project Timeline

 

Workshop Findings

Revisit this section regularly as we will be providing you with all the findings and results from each workshop.

CMS Rebuild - All Pain Points & Initial Requirements for Capture Phase

A consolidated spreadsheet of the CMS Rebuild Requirements Gathering outputs

Last updated on 16 Feb 2021

Ideal 'To-Be' Process Flow Diagrams

The ideal 'To-Be' process flows for all processes can be found below. For each process there are two process flows; one with the requirements mapped for traceability and one without for you to make your own commentary on if required.

For all process XC refers to Cross Communication, DC refers to Data Clarification and PSC is a Previously Submitted Contact.

Miro Board Content

This section will contain all the information captured on the Miro Boards.

ADD/UNC - Click to View

Consumption Adjustments - Click to View

ISO / DTL - Click to View

Shipperless and Unregistered - MUS - Click to View

Shipperless and Unregistered - GSR - Click to View

Theft of Gas - Click to View

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