Customer team

Our customer teams

We have two customer teams at Xoserve who provide the support and service you need:

• Customer Advocate
• Customer Care

Together, they provide the support you need to reach your goals, and troubleshoot any issues.

Customer Advocate team

Our Customer Advocate team is the first point of contact for Data Services Contract (DSC) customers.

We have advocates for each customer segment. They act as your organisation’s champion, supporting your operational needs and strategic objectives.

You can find a full list of our advocates and their customer segments below:

• Dionne Thompson, Customer Excellence Manager
  
  
• James Verdon, Distribution Networks
  
  
• Amelia Gallini, Independent Gas Transporters (IGTs)
  
  
• Helen Field, Large Domestic Shippers
  
  
• Deborah Coyle, Industrial and Commercial Shippers and National Grid Transmission
  
  
• Rob Westwood, Central Switching Service (CSS) Consequential Change Programme
  
  
• Andy Baugh, Central Switching Service (CSS) Consequential Change Programme

Constituency meetings

The Customer Advocate team regularly holds meetings across all our customer segments.

View calendar

Customer Care team

Our Customer Care team is here to address and resolve any issues with our services.

To discuss any issues please contact customerexperience@xoserve.com