For further information on the creation and issuing of ancillary invoices (unscheduled, non-primary invoices), please contact the Ancillary Invoicing Team.
Password Resets for Xoserve Business Applications via your Local Security Officer
If you require password resets for Data Enquiry, IX, IX Files, Contact Management System or Gemini, please contact your Local Security Officer.
If you don't know who your Local Security Officer is, or how to contact them, please get in touch via Help and support
Customer Engagement
Information on How to Register as a Shipper, Trader, Supplier, Meter Asset Manager or Meter Asset Provider with Xoserve
If you require more information on how to register as a shipper, trader, supplier, meter asset manager or meter asset provider with Xoserve, please contact the Customer Life Cycle team.
Request To Install, Move, Reconfigure or Decommission A Set Of IX Equipment
If you require information on how to request to install, move, reconfigure or decommission a set of IX equipment, please contact the Customer Life Cycle team.