Accessing Our Services

Transportation Billing

Ancillary Invoicing

For further information on the creation and issuing of ancillary invoices (unscheduled, non-primary invoices), please contact the Ancillary Invoicing Team.

Ancillary Invoicing Team – adhoc.billing@xoserve.com

Distribution Network Interruption (DNI) Invoicing

For enquiries regarding Distribution Network Interruption (DNI) Invoicing, get in touch with our Ancillary Invoicing Team.

Ancillary Invoicing Team –
adhoc.billing@xoserve.com

Entry Commodity Invoicing

For queries relating to entry commodity invoicing, please contact the Energy Balancing and NTS Invoicing Team.

Energy Balancing and NTS Invoicing Team –
rgtainvoicing.im@xoserve.com

Exit Commodity Invoicing

To enquire about exit commodity invoicing, contact our Online Invoicing Team

Online Invoicing Team –
capcom@xoserve.com

Failure to Supply Gas (FSG) Invoicing

If your query relates to Failure to Supply Gas (FSG) invoicing, please contact the Ancillary Invoicing Team.

Ancillary Invoicing Team – 
Ric.fsgcompensation@xoserve.com

Invoice Adjustments

For enquiries regarding invoice adjustments, please contact the Adjustments team.

Adjustments Team –
Xoserve.acd.billing@xoserve.com

Invoiced Reconciliations (Class 1-4, Unique Sites, CSEPs, Prime & Subs, UG)

If your enquiry relates to reconciliations, please contact the Amendments team.

Amendments Team – 
Recandrbd.billing@xoserve.com

Local Distribution Zone (LDZ) Capacity Invoicing

For enquiries regarding LDZ Capacity Invoicing, including ratchet charges, please contact our Online Invoicing Team.

Online Invoicing Team –
capcom@xoserve.com

Local Distribution Zone (LDZ) System Entry Commodity Invoicing

To enquire about LDZ system entry commodity invoicing, please contact the Online Invoicing Team.

Online Invoicing Team –
capcom@xoserve.com

Optional Tariff Invoicing (Shorthaul)

For enquiries regarding optional tariff invoicing, please contact the Energy Balancing and NTS Invoicing Team.

Energy Balancing and NTS Invoicing Team –
rgtainvoicing.im@xoserve.com

Prime and Sub Assets

For enquiries relating to prime and sub assets, please contact the Amendments team.

Amendments Team –
primesandsubs.spa@xoserve.com

Resolution of User Suppressed Reconciliation Values (USRVs)

If your query relates to the resolution of USRVs, please contact the Adjustments team.

Adjustments Team –
usrv.billing@xoserve.com

Data Service Contract (DSC) Invoicing

If your query relates to DSC invoicing, please contact the Ancillary Invoicing team.

Ancillary Invoicing Team –
xoserve.invoicing@xoserve.com

Unique Sites Meter Assets Invoicing

If your query relates to Unique Sites Meter Assets Invoicing, please contact the Online Invoicing team.

Online Invoicing team –
xoserve.invoicing@xoserve.com

Energy Balancing and Credit Risk

Raising Requests and Incidents relating to Xoserve Business Applications

For queries about raising requests and incidents related to Xoserve business applications such as:

  • Data Enquiry
  • IX
  • IX Files
  • Contact Management System
  • Gemini

Please contact the IS Service Desk.

IS Service Desk –
servicedesk@xoserve.com

Alternatively you can call us on 0845 600 0506 (or+44 (0) 229 2858 for international calls).

Password Resets for Xoserve Business Applications via your Local Security Officer

If you require password resets for Data Enquiry, IX, IX Files, Contact Management System or Gemini, please contact your Local Security Officer.

If you don't know who your Local Security Officer is, or how to contact them, you can get in touch with our IS Service Desk.

IS Service Desk –
servicedesk@xoserve.com

Alternatively you can call us on 0845 600 0506 (or+44 (0) 229 2858 for international calls).

IS Solutions

Raising requests and incidents relating to Xoserve business applications

For further information on raising requests and incidents related to Xoserve business applications (Data Enquiry, IX, IX Files, Contact Management System and Gemini),  please contact the IS Service Desk.

IS Service Desk –
servicedesk@xoserve.com

Alternatively you can call us on 0845 600 0506 (or+44 (0) 229 2858 for international calls).

Password Resets for Xoserve Business Applications via your Local Security Officer

If you require password resets for Data Enquiry, IX, IX Files, Contact Management System or Gemini, please contact your Local Security Officer.

IS Service Desk –
servicedesk@xoserve.com

Alternatively you can call us on 0845 600 0506 (or+44 (0) 229 2858 for international calls).

Customer Engagement

Information on How to Register as a Shipper, Trader, Supplier, Meter Asset Manager or Meter Asset Provider with Xoserve

If you require more information on how to register as a shipper, trader, supplier, meter asset manager or meter asset provider with Xoserve, please contact the Customer Life Cycle team.

Customer Life Cycle Team –
customerlifecycle.spa@xoserve.com

Request To Install, Move, Reconfigure or Decommission A Set Of IX Equipment

If you require information on how to request to install, move, reconfigure or decommission a set of IX equipment, please contact the Customer Life Cycle team.

Customer Life Cycle Team –
customerlifecycle.spa@xoserve.com

UK Link Documentation Website For Access To Gemini And SPA File Formats

If you require access to the UK Link documentation website, please contact the Customer Life Cycle team.

Customer Life Cycle Team –
customerlifecycle.spa@xoserve.com

If you need to contact the manager responsible for Customer Engagement

If you need to contact the manager responsible for Customer Engagement, please email us at xoserve.customeropscomms@xoserve.com

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