Switching Programme

Providing faster, more reliable switching for consumers

Ofgem launched the Switching Programme to encourage consumers to engage with the same energy market, and to improve their experience of doing so. Its aim to deliver reliable, next day switching for consumers by replacing the existing switching services with a new Centralised Switching Service (CSS).

The Ofgem Switching Programme has been running for a number of years and has broadly been focussed in two areas:

  • The creation of the Retail Energy Code (REC), which forms the over-arching governance arrangements across the new switching service
  • The development of the Central Switching Service (CSS)

On this page, you can access outputs such as business requirements, design documents and any meeting notes.

Extraordinary DSG Meeting CSS Consequential Change Pack 13th May 2019

Last updated on 24 May 2019

Extraordinary DSG Meeting CSS Consequential Minutes 13th May 2019

Last updated on 24 May 2019

Draft Central Switching Service Consequential (CSSC) Programme Plan on a Page

Last updated on 11 Mar 2019

Extraordinary Delivery Sub-Group (DSG) Central Switching Service Consequential (CSSC) Change Meeting Pack - 7th March 2019

Last updated on 05 Mar 2019

Draft Business Requirements Documents

Switching Programme Consequential Change - Gemini Business Readiness Document (BRD) v0.2 (clean)

Last updated on 15 May 2019

Switching Programme Consequential Change - Gas Transporter (GT) Independent Gas Transporter (IGT) Business Readiness Document (BRD) v0.2

Last updated on 24 Apr 2019

Switching Programme Consequential Change - Shipper Business Readiness Document (BRD) v0.7 (Clean)

Last updated on 21 Mar 2019

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