2294 - AC - LW - Reminder Feedback Request: KVI Change Management Survey - please respond by 30th April 2019

Reminder Feedback Request: KVI Change Management Survey - please respond by 30th April 2019

2294 - AC - LW - Reminder Feedback Request: KVI Change Management Survey - please respond by 30th April 2019

Last updated on 15 Apr 2019

Published on 15 Apr 2019

Dear Colleague,

On Monday 1st April we issued the latest KVI Change Management survey for you to be able to provide us with feedback on how we are doing within our Change Management function (2279  - AC - LW - FOR ACTION: Feedback Request: Xoserve KVI Change Management – Please respond by 30th April 2019). Thank you to those who have already responded to our request, your feedback is much appreciated.

We are aware that some customers have been experiencing difficulties accessing the survey link, which we believe is due to firewall issues. For those unable to access the survey, click here for an alternative way to submit your feedback through an excel spreadsheet. Please ensure that you complete all the columns with blue headers to ensure your feedback can be included.

We know that some customers would prefer to submit feedback confidentially. If you do need to use the spreadsheet and want to keep your details confidential, please omit your name and organisation on the form and send this directly to Alison.Cross@Xoserve.com, who will collate the responses prior to submitting them to ensure confidentiality. Otherwise you can submit the form by replying to this email or sending directly to Alison.Cross@xoserve.com.

We would like to encourage you to take this opportunity to feed into our Change Management process by giving us your thoughts on both what we are doing well, so we know to continue to do this and what we need to improve on, so that we can take action. All feedback is very much appreciated so please take a few minutes to let us know how you feel we are doing.

As a reminder you should base your feedback on all Change Management activities carried out by Xoserve over the last three months – 1st January 2019 to 31st March 2019. The scope of your feedback should include UK Link scheduled releases, UK Link minor releases, minor enhancements, and Gemini releases. During this period we have successfully implemented Release 3 Track 2, February 2019 Documentation Release, Minor Release Drop 3 and XRN4534 Amendment to RGMA Validation Rules for Meter Asset Installation Date – details of each can be found on xoserve.com. We have also implemented the new Change Pages on our new website and held Customer Awareness sessions for the February 2019 Release, November 2019 Release Scope and XRN4665 Creation of new End User Categories (due to be implemented in August/September 2019).

Please note the survey will close at 5:00pm on Tuesday 30th April 2019.

 

Kind Regards,

Linda Whitcroft – Head of Customer Change

Chief Customer Officer Department