As organisations across the world move to respond to the COVID-19 outbreak, we remain committed to ensuring our ongoing ability to support customers.
- We remain confident in our ability to maintain operations even in the event of a prolonged period of workforce disruption.
- Whilst no material risks have been identified in relation to our core operating capability, it’s worth noting that in extreme scenarios we are committed to prioritising the operation of core industry support processes and the ongoing availability of UK Link and Gemini.
- Our IMT is meeting twice a week to ensure close and ongoing monitoring of the situation. Customer updates will be provided on a fortnightly basis at a minimum, as the situation continues to evolve.
Latest Customer Updates
We remain committed to providing regular updates over the coming weeks, which will highlight the actions we’re taking to ensure our ongoing ability to support our customers.
LATEST CUSTOMER UPDATE: Monday 15th February
NEXT UPDATE: Monday 1st March
Training Materials and How To Guides
To support the urgent UNC Modifications which have been raised to help mitigate the impacts of COVID-19 on gas settlement accuracy, we have created a set of training materials and How To Guides. Details for each Modification can be found below:
Who to contact
Standard operational queries
All standard operational queries should continue to follow normal practice.
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