Clive was one of Xoserve’s founding Executive members and was the company’s Head of Customer Operations from 2004-2007. He moved to National Grid in 2007, where he was responsible for developing and implementing their Customer Experience Management strategy in the energy market.
Clive then ventured further into utilities as Head of Retail Strategy for Southern Water in 2010, where he spent four years leading their retail price review in addition to having accountability for their business customers. For the last three years, Clive has supported a number of energy and water retailers as a consultant. Prior to taking up the position as Xoserve’s Chief Commercial Officer, Clive re-joined Xoserve in 2017 for a brief period, where he oversaw the newly created role of a Chief Customer Officer during a period of significant company change.
As Xoserve’s Chief Commercial Officer, Clive will be responsible for managing the full breadth and depth of commercial risk and create a motivated and cohesive commercial unit within Xoserve.