In undertaking our day to day business we benchmark ourselves against the very best approaches relating to Quality, our Project Management and our People.
ISO 27001:2013 – Information Technology
Xoserve operates an Information Security Management System that complies with the requirements of ISO 27001:2013 for the following scope:
The provision of information security management for transportation transactional services on behalf of all the major gas network transportation companies. This applies to Operations, Finance, Human Resources, Business Support, Customer, IT Investment and Solution Delivery, along with legal and compliance activities for Xoserve.
- Xoserve aims to protect the company, its assets and its stakeholders, whilst providing confidence that Xoserve secures its information
- Xoserve aims to build a culture of security, whilst providing consistency in the delivery of your service or product, along with simultaneously managing and minimising information risk exposure
The Institute of Customer Service
Xoserve is a member of The Institute of Customer Service, an independent professional membership body that helps organisations improve their business performance by increasing the quality of their customers’ experiences.
Membership gives us access to research and insight, benchmarking and accreditation programmes, and customer service training and qualifications. There are also a number of networking and ‘best practice’ sharing events available that help us to identify where we can make improvements to our processes. Our membership also allows us to take part in both the External Business Benchmarking Survey and Internal company wide Servcheck Surveys.
Visit the Institute of Customer Service website: www.instituteofcustomerservice.com
Xoserve has achieved the CICMQ accreditation, the quality in credit management accreditation that is a recognised standard within the wider credit industry and is championed by the Chartered Institute of Credit Management.
Obtaining the accreditation enables Xoserve to further enhance the skills, knowledge and expertise of its Credit team, which it believes is fundamental to maintaining its profile, whilst complementing its current training programme with the Chartered Institute of Credit Management.
The process of review entailed interviewing all Credit Management staff and key stakeholders across the business; key focus was given to strategy, performance objectives and future plans for the organisation, how often the Credit Policy is reviewed and the current controls, internal communication, how queries are dealt with, training development and customer engagement.
Visit the Chartered Institute of Credit Management website: www.cicm.com
Association for Project Management (APM)
The Association for Project Management is the largest independent professional body of its kind in Europe. It has over 13,500 individual and 240 corporate members throughout the UK and abroad. APM’s key objectives are to develop and promote project management across all sectors of industry and beyond.
At the heart of APM is the APM Body of Knowledge; the forty-two areas of knowledge required to manage any successful project. APM’s focus is to promote and develop these areas through activities including qualifications, accredited training, research, publications and events.
Members of the APM are skilled and experienced project managers recognised both in the UK and, as members of the International Project Management Association worldwide. Members of the Association have greater opportunity to develop and promote the skills, competencies and understanding of project management.
Visit the APM website: www.apm.org.uk
Investors in People (IiP)
People are at the heart of what we do and our success depends on getting the best out of everyone. To achieve this success, Xoserve promotes a culture of learning and development enabling all employees to gain the right knowledge, skills and attitudes to meet their full potential. The Investors in People standard provides a framework for achieving this.
Visit the Investors in People (IiP) website: www.investorsinpeople.co.uk
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