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At the heart of the UK Gas Industry

Global Xoserve News

New Xoserve.com Walkthrough

On Thursday 13th December, we held a Website Walkthrough WebEx to showcase the designs and features of the new Xoserve.com, launching in January 2019. If you were unable to listen in to the WebEx, or if you would like to share this information with your colleagues, a recording is available here. The development of Xoserve.com […] Read more

Xoserve Appoints Clare Spottiswoode as Chairman

Xoserve is delighted to announce that Clare Spottiswoode will be joining as Chairman from 1st January 2019. Clare currently chairs Naftogaz, the largest company in Ukraine, and is Non-Executive Director of Ilika, Just, Gas Strategies and BW Offshore. Clare has extensive experience of the energy sector having been Director General of Ofgas and responsible for introducing […] Read more

UIG Task Force Sprint Six Update

Dear Customers and Industry Colleagues, In late November the Unidentified Gas (UIG) Task Force published an executive summary of their Sprint 5 findings. The team is now pleased to share the most recent findings from Sprint 6 and an update on our next steps. Background Since the implementation of Project Nexus in June 2017, gas […] Read more

Changes in Leadership at Xoserve

Dear Customers and Industry Colleagues, We are planning ahead here at Xoserve for an exciting, but challenging period of change over the next few years. We brought to life in our Business Plan that we are scaling up our technology and delivery workforce to effectively support the volume of market change ahead. Our scaling plans […] Read more

UIG Task Force Sprint Five Update

Dear Customers and Industry Colleagues, In early November the Unidentified Gas (UIG) Task Force published an executive summary of their Sprint 4 findings. The team is now pleased to share the most recent findings from Sprint 5. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced much higher than expected […] Read more

UIG Task Force Sprint Four Update

Dear Customers and Industry Colleagues, In late October the Unidentified Gas (UIG) Task Force published an executive summary of their Sprint 3 findings. The team is now pleased to share the most recent findings from Sprint 4. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced much higher than expected […] Read more

Xoserve.com Website Update

We frequently receive comments from our customers that their experience with our current website is poor and that they struggle to find what they need. Since we started the project to redevelop Xoserve.com, we’ve reflected back on this feedback and believe that we have designed a website that will no longer be “difficult to use” […] Read more

UIG Task Force Sprint Three Update

Dear Customers and Industry Colleagues, In early October the Unidentified Gas (UIG) Task Force published an executive summary of their Sprint 2 findings. The team is now pleased to share the most recent findings from Sprint 3. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced much higher than expected […] Read more

UIG Task Force Sprint Two Update

Dear Customers and Industry Colleagues, In late September the Unidentified Gas (UIG) Task Force published an executive summary of their initial Sprint 1 findings. The team is now pleased to share the most recent findings from Sprint 2. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced much higher than […] Read more

Launch of our new Service Desk Portal

We are working to continuously improve the service that we offer our customers and have launched a new portal for submitting Service Desk faults, issues or queries on our website. If you have a system query about Gemini, SAP-ISU (UK Link), Data Enquiry Service (DES), Contact Management Service (CMS) or the Service Portal and are […] Read more

Autumn Update from Ranjit Patel, Chief Customer Officer

Dear Customer, I hope you have enjoyed the fantastic summer we’ve had, as always it has flown past. Certainly, for me at least, 2018 is passing in a flash. I am conscious it has been six months since we held our Customer Day and I wanted to provide you with an update. We have been […] Read more

UIG Task Force Update

Dear Customers and Industry Colleagues, Following our commitment at the last DSC Contract Management meeting, we are now in a position to share an executive summary of our progress and findings to date from the Xoserve-led Unidentified Gas (UIG) Task Force. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced […] Read more

Annual CMS Disaster Recovery (DR) Activities 15th and 16th September 2018

Xoserve will be conducting a scheduled Disaster Recovery (DR) exercise for the CMS Application which will be carried out during the CMS Maintenance window, with activities following the below schedule: Fail Over starts: Saturday 15th September 2018 at midnight to 7:00am UK BST, CMS application will be available from 7:00am on the day Failback starts:  […] Read more

New Consumer Enquiry System

As part of our strategic aim to become Operationally Excellent, we have a commitment to making information more accessible across the gas industry through efficient and reliable services. To extend this commitment to the general public and improve the service we offer, we are pleased to announce the launch of our new online search capability, […] Read more

A new website for Xoserve

Work is underway to provide a new, improved website for Xoserve. Customers have told us that their experience with our current website is poor and they struggle to find the information they need. The new website will launch in January 2019 and will feature an advanced search function and a new site structure, which should […] Read more

New Xoserve System Outages Page

The systems we operate on behalf of our customers are critically important to the efficient running of the gas industry. We run a constant programme of maintenance, renewal and redevelopment to maintain our high levels of system availability and resilience. Sometimes this will involve temporarily taking a system down to do essential maintenance and very […] Read more

UIG Task Force Update – Issues Management Tracker Now Published

Dear Customer, I’m writing to let you know that as part of the issues analysis work of the Unidentified Gas (UIG) Task Force, we have just published the first version of the Issues Tracker which is available here. The purpose of the document is to share the framework we are using to help us quantify and prioritise all the […] Read more

UK Link Disaster Recovery Testing This Weekend

As part of our annual programme of Disaster Recovery (DR) and resilience testing, Xoserve will be conducting the UK Link Disaster Recovery Test this weekend (17th – 19th August 2018). This is a test to prove the DR capabilities and procedures of UK Link, and will be managed end-to-end by Xoserve. There will be a service […] Read more

Release 3 Training and Education Sessions

As introduced in the DSC Delivery Sub Group, Xoserve will be providing Release 3 Training and Education sessions on 21st and 29th August and 8th October. For further details please click here. These sessions will help assist in the familiarisation and adoption of changes across the industry for Release 3 before and after Market Trials. […] Read more

Xoserve publishes Mod 0431 reconciliation exercise results

As part of Modification 0431 Shipper/Transporter – Meter Point Portfolio Reconciliation, Xoserve carried out a reconciliation exercise to identify and address issues contributing to Shipperless, Unregistered and Unidentified Gas (UIG). The objective was to increase the accuracy of the data held by Xoserve as the Central Data Services Provider, reducing the number of unregistered sites, […] Read more

UIG Task Force

Following funding approval in early July, we have now mobilised the UIG Task Force and look forward to sharing with customers our progress at the DSC Change Management Committee on 8th August – you can find a more detailed update that will be discussed at: https://www.gasgovernance.co.uk/sites/default/files/ggf/2018-08/8.%20XRN4695%20UIG%20Taskforce%20Update.pptx We have seconded an internal team of subject matter […] Read more

Xoserve publishes its 2017/18 Annual Report

Xoserve has published its 2017/18 Annual Report, providing an overview of the company’s performance over the last twelve months, and looking forward to what our strategy means for our customers. Xoserve Chairman Nick Durlacher said, “I am delighted to be able to introduce this edition of our Annual Report. It provides both a look back […] Read more

Unidentified Gas (UIG) ‘Task Force’ gets the Go Ahead

Xoserve is pleased to confirm that Ofgem has approved UNC Modification to provide the funding, support and mandate for Xoserve to investigate the root causes and influencers of UIG, with a target of reducing its volatility and scale and to develop a robust predictive model for daily UIG for use by all customers. Now that […] Read more

Sian Baldwin appointed as Xoserve Chief Executive Officer

Last November, the Xoserve Board announced that our current Chief Executive, Chris Murray MBE, would be retiring this Summer on completion of 40 years’ service in the industry and that the Board would conduct a search for his successor. I am delighted to announce that Sian Baldwin has been appointed as Xoserve’s new Chief Executive Officer […] Read more

Xoserve UK Link Programme ‘Ready to Go’ Event

Please find below a summary of the content presented at the ‘Ready to Go’ event on Monday 13th March 2017 Ready to Go Content  Title Uploaded Type Our Business Engagement 1 13/03/2017 PDF Our Business Engagement 2 13/03/2017 PDF Our Business Engagement 3 13/03/2017 PDF Our Business Implementation 13/03/2017 PDF The Data Journey 13/03/2017 PDF Our Customers 1 13/03/2017 PDF Our Customers 2 […] Read more

Xoserve Makes it Five in a Row!

We are delighted to share the news that for the fifth year in a row Xoserve has made it into the prestigious ‘Sunday Times 100 Best Companies to Work For’ employee engagement list. Chief Executive Officer, Chris Murray said, “We are delighted to be recognised once again as one of the country’s top employers with […] Read more

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