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At the heart of the UK Gas Industry


UIG Task Force Sprint Three Update

Dear Customers and Industry Colleagues, In early October the Unidentified Gas (UIG) Task Force published an executive summary of their Sprint 2 findings. The team is now pleased to share the most recent findings from Sprint 3. Background Since the implementation of Project Nexus in June 2017, gas shippers have experienced much higher than expected […] Read more

Are you ranting or raving about us?

We’re improving the way we receive feedback from our customers. We’ve recently started working with Rant & Rave to address all areas of our customer experience. We want to transform ranters into ravers, turning those unhappy into satisfied customers. Rant & Rave offers real-time customer feedback without the drag of long surveys. Customers will simply […] Read more

Xoserve New Starters: What to Expect

Our Development and Wellbeing Manager, Elaine Shannon, is delighted to launch the first part of Xoserve’s new onboarding programme for new starters, “We listened to feedback about our old induction programme and have now transformed the experience for our new colleagues!” The programme enables new colleagues to get the best first impression of Xoserve, covering who […] Read more

UIG Task Force Update – Issues Management Tracker Now Published

Dear Customer, I’m writing to let you know that as part of the issues analysis work of the Unidentified Gas (UIG) Task Force, we have just published the first version of the Issues Tracker which is available here. The purpose of the document is to share the framework we are using to help us quantify and prioritise all the […] Read more

UK Link Disaster Recovery Testing This Weekend

As part of our annual programme of Disaster Recovery (DR) and resilience testing, Xoserve will be conducting the UK Link Disaster Recovery Test this weekend (17th – 19th August 2018). This is a test to prove the DR capabilities and procedures of UK Link, and will be managed end-to-end by Xoserve. There will be a service […] Read more

UIG Task Force

Following funding approval in early July, we have now mobilised the UIG Task Force and look forward to sharing with customers our progress at the DSC Change Management Committee on 8th August – you can find a more detailed update that will be discussed at: https://www.gasgovernance.co.uk/sites/default/files/ggf/2018-08/8.%20XRN4695%20UIG%20Taskforce%20Update.pptx We have seconded an internal team of subject matter […] Read more

Xoserve publishes its 2017/18 Annual Report

Xoserve has published its 2017/18 Annual Report, providing an overview of the company’s performance over the last twelve months, and looking forward to what our strategy means for our customers. Xoserve Chairman Nick Durlacher said, “I am delighted to be able to introduce this edition of our Annual Report. It provides both a look back […] Read more

Unidentified Gas (UIG) ‘Task Force’ gets the Go Ahead

Xoserve is pleased to confirm that Ofgem has approved UNC Modification to provide the funding, support and mandate for Xoserve to investigate the root causes and influencers of UIG, with a target of reducing its volatility and scale and to develop a robust predictive model for daily UIG for use by all customers. Now that […] Read more

Project to Upgrade Gas Industry’s Largest Database Goes Live

A major project to improve and update the Gas Industry’s largest and most powerful database – UK Link – went live between 29th June and 1st July 2018. The UK Link suite of systems facilitates key processes for the competitive Gas Industry in Great Britain, including Gas consumer switching. The upgrade to UK Link, which […] Read more

Xoserve launches proposals for development of its 2019 Business Plan

Xoserve has today (Wednesday 13th June) launched proposals for the development of its 2019 Business Plan and begun a period of consultation with its customers. Xoserve CEO Sian Jones said: “We’ve listened to and reflected on customer feedback from last year’s planning cycle, including the many helpful comments that we received at our Customer Day […] Read more

Xoserve’s Updated Privacy Policy

As a data management company, it’s important to us that we keep your data safe. We believe in the importance of customer centricity and putting our customers at the heart of what we do. With that in mind, we have made some updates to our privacy policy to ensure you know what information we collect, […] Read more

Xoserve CEO Update on Unidentified Gas (UIG)

Dear Customers and Industry Colleagues, Last autumn I stood up a dedicated team in response to industry-wide concerns about the volatility of UIG and we went on to support our customers to develop a number of urgent Uniform Network Code (UNC) Modifications which have been under review by Ofgem. Since the modifications were submitted, we […] Read more

Introducing Xoserve’s New Key Value Indicators

As part of Xoserve’s drive for operational excellence and to support our ambition to be a truly customer centric organisation, we are introducing a new performance framework to measure our effectiveness in key areas of our services – our Key Value Indicators (KVIs). This framework – comprising seven specific indicators of our services – was trialled […] Read more

Putting our Customers at the Heart of Change

Xoserve’s newly formed Retail and Networks Platform has been busy with a raft of work aimed at helping Xoserve and our customers plan change better. Lee Foster, Platform Director for Xoserve explains more: “My team and I have attended a number of industry meetings to discuss this subject in recent months – as well as […] Read more

Xoserve works to strengthen its approach to cyber security threats

Ensuring that the data held on behalf of the gas industry is safe and secure is a top priority for Xoserve. Over the past year, Xoserve’s Information Security and Communications teams have created an award-winning Information Security awareness package for its employees, which has helped to drive awareness around key security issues. The programme won […] Read more

Xoserve publishes its response to Ofgem’s Faster Switching consultation

Xoserve has set out why it believes its UK Link systems should be utilised to provide a Faster Switching platform for both gas and electricity markets, in response to a consultation launched by Ofgem. Xoserve’s response has been put together following a wide consultation with industry parties, including one to one meetings and a number […] Read more

Xoserve announces the appointment of a new Chief Financial Officer

Xoserve has announced that Rofi Ihsan will join the company as Chief Finance Officer (CFO) from Monday 2nd October 2017. Most recently Rofi was CFO of Co-op Energy having previously worked at Npower and Royal Dutch Shell, where he gained his CIMA qualification. Sian Jones, Chief Executive Officer at Xoserve said: “I am delighted to […] Read more

The Potential Role of UK Link and Xoserve in Faster Switching

The full “The Potential Role of UK Link and Xoserve in Faster Switching” document is available. If you have any questions please contact: box.xoserve.CSS@xoserve.com In parallel to the consultation released by Ofgem today (27th July 2017), I wanted to provide you with some additional information about Xoserve, where we have come from and what we are […] Read more

UK Link Programme Update 1st June 2017

We are delighted to confirm that the new UK Link system has been implemented and is now operational. This is a significant achievement for all concerned. The programme work continues to ensure we complete our catch up processes as planned and have an up to date service available for the start of the Gas Flow Day […] Read more

It’s a ‘go’ for Project Nexus

At the Project Nexus Steering Group on 17th May, Ofgem made the decision for Project Nexus to go live on 1st June. Preparations are now in full flow as we head towards implementation of the new UK Link system. As part of our transition arrangements we are facilitating daily telephone sessions with stakeholders along with […] Read more

Gemini Disaster Recovery Test 2017 Results

Xoserve carried out its annual disaster recovery test for Gemini, Gemini Exit and Gemini EU on Saturday 29th and Sunday 30th April 2017.  This activity is essential to prove the disaster recovery capabilities and procedures of the Gemini application. We’re pleased to report that the test was successful and Gemini was available as planned at […] Read more

Sian Baldwin appointed as Xoserve Chief Executive Officer

Last November, the Xoserve Board announced that our current Chief Executive, Chris Murray MBE, would be retiring this Summer on completion of 40 years’ service in the industry and that the Board would conduct a search for his successor. I am delighted to announce that Sian Baldwin has been appointed as Xoserve’s new Chief Executive Officer […] Read more

Xoserve UK Link Programme ‘Ready to Go’ Event

Please find below a summary of the content presented at the ‘Ready to Go’ event on Monday 13th March 2017 Ready to Go Content  Title Uploaded Type Our Business Engagement 1 13/03/2017 PDF Our Business Engagement 2 13/03/2017 PDF Our Business Engagement 3 13/03/2017 PDF Our Business Implementation 13/03/2017 PDF The Data Journey 13/03/2017 PDF Our Customers 1 13/03/2017 PDF Our Customers 2 […] Read more

A message from Xoserve’s Chairman, Nick Durlacher

Xoserve’s CEO, Chris Murray, and I are pleased to announce that the four nominees selected by the Shipper Nominations Committee have been appointed as Directors of Xoserve Limited with effect from 1st September 2016. For more information click here Read more

Data Management Group

The Data Cleansing Forum meeting has been reviewed and its Terms of Reference have been expanded to incorporate wider UK Link Programme Data activities (such as reporting progress of key data activities in the lead up to Nexus go-live). A key product to support understanding in this area is Xoserve’s Data Migration Approach, which outlines […] Read more

UK Link Industry Engagement Forum (UKLIEF)

Following the revised Nexus governance framework coming into effect at the beginning of May, the future of UKLIEF has been uncertain; it is not a recognised Nexus governance meeting. UKLIEF was originally established in May 2014 as Xoserve’s primary engagement forum on all matters relating to the UK Link Programme. The last scheduled UKLIEF meeting […] Read more

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