Welcome to Xoserve - At the heart of the GB Gas Industry
At the heart of the UK Gas Industry

Miscellaneous

Xoserve New Starters: What to Expect

Our Development and Wellbeing Manager, Elaine Shannon, is delighted to launch the first part of Xoserve’s new onboarding programme for new starters, “We listened to feedback about our old induction programme and have now transformed the experience for our new colleagues!” The programme enables new colleagues to get the best first impression of Xoserve, covering who […] Read more

Xoserve publishes its 2017/18 Annual Report

Xoserve has published its 2017/18 Annual Report, providing an overview of the company’s performance over the last twelve months, and looking forward to what our strategy means for our customers. Xoserve Chairman Nick Durlacher said, “I am delighted to be able to introduce this edition of our Annual Report. It provides both a look back […] Read more

Xoserve launches proposals for development of its 2019 Business Plan

Xoserve has today (Wednesday 13th June) launched proposals for the development of its 2019 Business Plan and begun a period of consultation with its customers. Xoserve CEO Sian Jones said: “We’ve listened to and reflected on customer feedback from last year’s planning cycle, including the many helpful comments that we received at our Customer Day […] Read more

Xoserve’s Updated Privacy Policy

As a data management company, it’s important to us that we keep your data safe. We believe in the importance of customer centricity and putting our customers at the heart of what we do. With that in mind, we have made some updates to our privacy policy to ensure you know what information we collect, […] Read more

Introducing Xoserve’s New Key Value Indicators

As part of Xoserve’s drive for operational excellence and to support our ambition to be a truly customer centric organisation, we are introducing a new performance framework to measure our effectiveness in key areas of our services – our Key Value Indicators (KVIs). This framework – comprising seven specific indicators of our services – was trialled […] Read more

Xoserve works to strengthen its approach to cyber security threats

Ensuring that the data held on behalf of the gas industry is safe and secure is a top priority for Xoserve. Over the past year, Xoserve’s Information Security and Communications teams have created an award-winning Information Security awareness package for its employees, which has helped to drive awareness around key security issues. The programme won […] Read more

Xoserve publishes its response to Ofgem’s Faster Switching consultation

Xoserve has set out why it believes its UK Link systems should be utilised to provide a Faster Switching platform for both gas and electricity markets, in response to a consultation launched by Ofgem. Xoserve’s response has been put together following a wide consultation with industry parties, including one to one meetings and a number […] Read more

Xoserve announces the appointment of a new Chief Financial Officer

Xoserve has announced that Rofi Ihsan will join the company as Chief Finance Officer (CFO) from Monday 2nd October 2017. Most recently Rofi was CFO of Co-op Energy having previously worked at Npower and Royal Dutch Shell, where he gained his CIMA qualification. Sian Jones, Chief Executive Officer at Xoserve said: “I am delighted to […] Read more

The Potential Role of UK Link and Xoserve in Faster Switching

The full “The Potential Role of UK Link and Xoserve in Faster Switching” document is available. If you have any questions please contact: box.xoserve.CSS@xoserve.com In parallel to the consultation released by Ofgem today (27th July 2017), I wanted to provide you with some additional information about Xoserve, where we have come from and what we are […] Read more

Gemini Disaster Recovery Test 2017 Results

Xoserve carried out its annual disaster recovery test for Gemini, Gemini Exit and Gemini EU on Saturday 29th and Sunday 30th April 2017.  This activity is essential to prove the disaster recovery capabilities and procedures of the Gemini application. We’re pleased to report that the test was successful and Gemini was available as planned at […] Read more

Sunday Times 100 Best Companies To Work For 2016

We are delighted to share the news that for the fourth year in a row Xoserve has made it into the prestigious ‘Sunday Times 100 Best Companies to Work For’ employee engagement list. Chief Executive Officer, Chris Murray said, “We are delighted to be recognised once again as one of the country’s top employers with […] Read more

Our CEO, Chris Murray, has been Awarded an MBE

We are pleased to share the news that Xoserve’s Chief Executive Officer has been awarded an MBE in the New Year’s Honours List for his services to Skills in the Energy and Utility Sector and to Charity. In addition to his CEO role, Chris is a member of the National Grid Leadership Team. Chris has […] Read more

Modification 0473: Project Nexus – Allocation of Unidentified Gas (AUG)

In April 2015, Ofgem approved Modification 0473: Project Nexus – Allocation of Unidentified Gas (AUG). This Modification will change the role for the Allocation of Unidentified Gas Expert: the Expert will need to develop a set of weighting factors to be used by Xoserve’s core systems when sharing out daily Unidentified Gas. Due to the […] Read more

Xoserve Celebrates National Customer Service Week (NCSW)

As a member of the Institute of Customer Service (ICS), Xoserve supports its annual National Customer Service Week (NCSW) as an opportunity to celebrate excellent customer service. This year our week of events and activities included a customer satisfaction video diary where our people could share their thoughts on what makes great, and not so […] Read more

Autumn Application Clock Change

You may be aware that British Summer Time ends on Sunday 25th October and the clocks go back one hour at 02:00 UK British Summer Time (BST) to 01:00 UK Greenwich Mean Time (GMT). This impacts Xoserve systems as follows: CSEPS, CMS, DE, EFT, IP & UK Link – system clocks change back to GMT […] Read more

Transition Workshop

On the 9th September, Xoserve held a Medium Level Transition Plan Workshop at the Studios in Birmingham. The aim of the workshop was to work collaboratively with the industry to validate the plan and to provide further input for the development of the Low Level Plan in readiness for cut over to the new UK […] Read more

Launch of New Contact Management Service Helpline

Launch of New Contact Management Service Helpline Xoserve has introduced a new telephone line dedicated for customers who use the online Contact Management Service. This service provides our customers (shippers / networks / meter reading agents) with the ability to speak to somebody about the raising and resolution of Contacts. The telephone number for this […] Read more

Xoserve Systems Ready for New EU Regime

Xoserve systems have been updated in preparation for the EU Regime changes being introduced in October and November. The implementations went smoothly and the teams are now closely monitoring the systems; this will help the Gas Day transition alongside the new processes to support the Balancing and Capacity Regime. Further information on Gemini and EU […] Read more

UKLP Process Surgeries

Xoserve held the last of this round of UK Link Programme (UKLP) Q&A Process Surgery teleconferences on Monday 14th September. The surgeries were held to provide opportunities for customers to have their technical UKLP-related questions answered directly by Subject Matter Experts (SMEs). Each session saw a turnout of at least 25 customers. The Customer Engagement […] Read more

Last Remaining Places at Market Trials Level 2 Open Day Available

Xoserve continues to work with customers to ensure that all UK Link Programme market trials participants are prepared for Level 2 testing which will commence at the beginning of November. As part of these preparations, a Market Trials Open Day is being held on Thursday 8th October in central Birmingham. Delegates will get a chance […] Read more

Xoserve Customer Satisfaction Survey

The first Xoserve Shipper Customer Satisfaction Survey of 2015/16 was launched on Monday 14th September and closed on 25th September. Xoserve’s Customer Engagement team and Customer Focus Group will now analyse the results and identify where improvements can be made to our customer’s experience when dealing with us. For more information about the work we […] Read more

EU Phase 2 Delivery

EU Phase 2 changes are now delivered, with full integration available from 22nd September, ready for the new regime start dates.   The aim of this project is to deliver the Gemini and Gemini Exit system changes required to prepare for the new European network codes which come into effect in 2015, together with some […] Read more

Xoserve Takes on Local Issuing Office Responsibility

Xoserve’s Customer Life Cycle team is pleased to confirm that the handover of the UK Local Issuing Office (LIO) responsibility for gas Energy Identification Code (EIC) creation is now complete. Officially the LIO since Monday 7th September 2015, Xoserve collaborated with National Grid, which previously held the responsibility for issuing EICs, to ensure a seamless […] Read more

Xoserve Launches its Autumn Customer Satisfaction Survey

Xoserve has launched its Autumn 2015 Xoserve Customer Satisfaction Survey. The survey aims to measure the satisfaction level of customers’ experiences of doing business with Xoserve. The survey, which can be accessed here, has been streamlined and should take around 10 minutes to complete.   The closing date for the survey is close of business […] Read more

Welcome to the New Xoserve Website

Welcome to the brand new version of www.xoserve.com. The new website has been designed based on customer feedback on the current Xoserve website. We are delighted that we are now able to offer modern website features like videos throughout the site and an improved events calendar. We have done extensive testing of the site but we […] Read more

Xoserve Successfully Implements EU Phase 2

Xoserve is pleased to confirm that the EU Phase 2 project was successfully implemented over the weekend of 5th and 6th September, with Gemini brought back up on schedule at 9am on Sunday. The changes are now deployed in readiness for the commencement of the new EU Regime. Some processes are effective immediately. Other key […] Read more

UK Link Programme Market Trials Working Group Up and Running

The Market Trials Working Group was formed following recommendation from Industry Programme Assurer PWC. The aim of the Group is to involve market participants in the collaborative development of the approach to all levels of Market Trials. PWC chairs each weekly meeting of the Group, and it is attended by one or two nominated representatives […] Read more

Xoserve on Track to Meet Disaggregation Deadline

Since last month’s In Brief update on Modification 0428, 362 multi-meter point configurations have been disaggregated by Xoserve.  Xoserve is on track to complete the disaggregation of the remaining 505 multi-meter point configurations by the 1st October 2015 deadline.  Shippers will be invoiced via the User Pays Process for disaggregations completed by Xoserve. Xoserve continues […] Read more

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