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At the heart of the UK Gas Industry

UK Link

UK Link Disaster Recovery Testing This Weekend

As part of our annual programme of Disaster Recovery (DR) and resilience testing, Xoserve will be conducting the UK Link Disaster Recovery Test this weekend (17th – 19th August 2018). This is a test to prove the DR capabilities and procedures of UK Link, and will be managed end-to-end by Xoserve. There will be a service […] Read more

Project to Upgrade Gas Industry’s Largest Database Goes Live

A major project to improve and update the Gas Industry’s largest and most powerful database – UK Link – went live between 29th June and 1st July 2018. The UK Link suite of systems facilitates key processes for the competitive Gas Industry in Great Britain, including Gas consumer switching. The upgrade to UK Link, which […] Read more

Putting our Customers at the Heart of Change

Xoserve’s newly formed Retail and Networks Platform has been busy with a raft of work aimed at helping Xoserve and our customers plan change better. Lee Foster, Platform Director for Xoserve explains more: “My team and I have attended a number of industry meetings to discuss this subject in recent months – as well as […] Read more

UK Link Programme Update 1st June 2017

We are delighted to confirm that the new UK Link system has been implemented and is now operational. This is a significant achievement for all concerned. The programme work continues to ensure we complete our catch up processes as planned and have an up to date service available for the start of the Gas Flow Day […] Read more

It’s a ‘go’ for Project Nexus

At the Project Nexus Steering Group on 17th May, Ofgem made the decision for Project Nexus to go live on 1st June. Preparations are now in full flow as we head towards implementation of the new UK Link system. As part of our transition arrangements we are facilitating daily telephone sessions with stakeholders along with […] Read more

Data Management Group

The Data Cleansing Forum meeting has been reviewed and its Terms of Reference have been expanded to incorporate wider UK Link Programme Data activities (such as reporting progress of key data activities in the lead up to Nexus go-live). A key product to support understanding in this area is Xoserve’s Data Migration Approach, which outlines […] Read more

UK Link Industry Engagement Forum (UKLIEF)

Following the revised Nexus governance framework coming into effect at the beginning of May, the future of UKLIEF has been uncertain; it is not a recognised Nexus governance meeting. UKLIEF was originally established in May 2014 as Xoserve’s primary engagement forum on all matters relating to the UK Link Programme. The last scheduled UKLIEF meeting […] Read more

Transition Progress Group (TPG) – Low Level Transition Design finalised

The TPG has been meeting since November 2015, to support Industry Transition activities for Nexus go-live. One of the main products progressed via TPG is the Low Level Transition Design (LLTD), which has now been finalised through the TPG. Shippers, iGTs and GTs all inputted collaboratively into this document; the latest version can be found […] Read more

Transition Progress Group (TPG) Update

The Transition Progress Group (TPG) are coming to the end of finalising the Transition Low Level Design. Xoserve SME’s walked TPG attendees through the Design in its entirety at the TPG meeting on 3rd May. Key focus areas, following the delivery of the Transition Low Level Design, is ensuring that the design is sound from a […] Read more

Nexus Governance Update

Ofgem recently announced its intention to take on the Sponsorship of the UK Link Programme and introduce enhanced industry governance arrangements. To support them in this work Ofgem has engaged PwC to provide a day-to-day integrated programme management and assurance function including the appointment of an overall Industry Programme Manager. Xoserve welcomed this announcement not […] Read more

Data Management Group – First Meeting on 21st April

If you are a regular attendee of the UK Link Industry Engagement Forum (UKLIEF), you will know that the Data Cleansing Forum has reviewed its Terms of Reference and consequently, has been renamed as the Data Management Group to incorporate the wider scope it will now consider. Data is a huge part of the UK […] Read more

Transition Progress Group (TPG) Update

Since the previous In Brief update, the TPG group has met a further four times. The Low Level Transition Design has been the group’s key focus; further process areas have been covered off during the TPG, with Invoicing & iGT processes having now been walked through – presented by Xoserve SMEs. The group’s immediate focus […] Read more

Transition Progress Group

The first meeting of the UK Link Programme’s Transition Progress Group took place on 24th November. The meeting was really well attended, representing a cross section of participant groups. The Group discussed its Terms of Reference and also began to define its scope over the coming weeks and months. It was a great opportunity for […] Read more

UK Link Programme Transition Working Group to be Established

Following feedback gathered from a recent survey sent to market participants, a new UKLP Technical Transition Progress Group is to be established. The Group will meet monthly in November and December, and meetings will be fortnightly from January onwards. The meetings will be held in Solihull and all organisations are invited to provide their primary […] Read more

New UK Link Programme Director Appointed

Xoserve has appointed Dave Payne as its new UK Link Programme Director.  Dave joined the Programme on Monday 28th September and for the first few weeks will work alongside Interim Programme Director Sandra Simpson to gain a full understanding of the Programme, which will include attending industry meetings. Dave is an experienced Programme Director and […] Read more

UK Link Programme Structure Review

Following the recommendation from the Project Nexus Implementation Steering Group (PNISG) for implementation of Nexus requirements in October 2016, Xoserve has been reviewing its plans and priorities to ensure they align with the new industry timeline. To this end, we are undertaking a review of our UK Link Programme to ensure we have the necessary […] Read more

New UK Link Programme Market Trials Working Group Established

With a new Go-Live date for the UK Link Programme recommended by the Project Nexus Industry Steering Group (PNISG), work is underway to prepare the industry for the recommencement of Market Trials to ensure all industry partners are ready for the new systems. Level 1 Market Trials has already been successfully completed. Level 2 file […] Read more

UK Link Programme Process Surgeries Receive Positive Feedback

Xoserve has now run a number of successful Process Surgeries for customers, with the aim of answering questions about UK Link Programme-related topics faster. Five sessions have been held so far, and Subject Matter Experts from Xoserve have been on hand for each surgery to answer customer questions directly. On average each session has been […] Read more

Work Continues To Re-plan UK Link Programme

As a result of the Project Nexus Industry Steering Group recommendations, Xoserve has focussed on a re-planning exercise, working closely with Ofgem’s Assurance Partner, PwC, to re-plan a delivery date for the start and duration of market trials and subsequently the Go-Live date for the UK Link Programme. The Project Nexus Industry Steering Group met […] Read more

Xoserve UK Link Committee Lead Changes Announced

Xoserve has announced the recent appointment of Steve Nunnington as its lead for the UK Link Committee (UKLC), the forum where UK Link system changes are presented for representation and agreement with the industry. Steve replaces David Addison, who began representing Transco at the committee in 2002 and has continued through to present day. Xoserve […] Read more

Xoserve Launches UK Link Programme Process Surgeries

Following the re-launch of the Shipper Q&A process for the UK Link Programme in January, Xoserve is now undertaking a series of Process Surgeries via WebEx teleconferences, with the aim of answering customer questions faster. Xoserve has undertaken a Q&A process to help customers prepare for the UK Link Replacement Programme. Subject Matter Experts working […] Read more

Latest Edition Of UK Link Programme Update Now Available

The latest edition of UK Link Programme Update, the publication that brings you up-to-date with how the UK Link Programme is progressing, is now available. View the newsletter here. *Please note this Update was published before 1st May and the announcement about deferment of the UK Link Programme implementation date.  Read more

Shipper UK Link Programme Q&A Re-launch

In January the Shipper Q&A process for the UK Link Programme was re-launched to help streamline the way we deal with questions about the Programme and enable us to respond to questions faster. Since its launch in August, we have received over 1000 questions and are continuing to respond. Questions have significantly increased since November […] Read more

New Project Manager For UK Link Business Change Joins Xoserve

Xoserve has recently appointed Amar Anbalagan to the position of Project Manager within its UK Link Programme Business Change work stream. Amar spent over 12 years in the IT industry, gaining rich experience in project management. Most recently, on behalf of TCS, he delivered the Smart Metering – DCC Day 1 implementation for Xoserve. Speaking about his […] Read more

Xoserve Appoints New UK Link Programme Market Trials Manager

Jo Galloway has joined Xoserve’s UK Link Programme Team to lead the Market Trials work stream. Jo has almost 30 years’ experience in the energy industry and has most recently worked as SAP Change Project Manager for Thames Water. Xoserve has published the UK Link Programme Market Trials Approach document, and market trials were a […] Read more

Data Work Stream Reports Progress

Ensuring data is available and cleansed in readiness for the new systems has been an ongoing focus for the UK Link Programme. Padmini Duvvuri, Project Manager for the Data work stream, said: “We’ve seen some really excellent engagement and focused activity around getting data ready through the Data Cleansing Forum, which has been running since […] Read more

How Xoserve Is Getting Its Staff Ready For UK Link Go Live

With just under seven months to go until the UK Link Programme changes go live, the Business Change Team at Xoserve is busy getting staff ready for the changes to our systems and processes. One of the ways this is being done is through a Model Office, which officially opened at our Solihull offices this […] Read more

UK Link Market Trials Registration Now Open

Market Trials for the UK Link Programme were originally planned to start on June 1st 2015 and run for three months until 29th August 2015. With the hard link between User Acceptance Trials (UAT) and Market Trials now removed, we are now able to conduct the trials ahead of schedule – with connectivity testing now […] Read more

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