Welcome to Xoserve - At the heart of the GB Gas Industry
At the heart of the UK Gas Industry

Cookie Policy

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve and monitor use of our site. By continuing to use our website, you are agreeing to our use of cookies on this site.

Further information can be found under our Cookie section below.

Cookie Policy

Understanding How and Why We Use Cookies

We use cookies on our site to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve and monitor use of our site. This Cookie Policy explains what cookies are, how we use them and what benefits they bring.

What Are Cookies?

A Cookie is a small file of letters and numbers that are sent to and stored on your computer, smart phone or other device for accessing the internet, whenever you visit a website if you agree. Cookies contain information that is transferred to your computer’s hard drive. Cookies are useful because they allow a website to recognise a user’s device. More information about cookies can be found on http://www.allaboutcookies.org.

Our Cookies

We use or may use the following cookies:

  • Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, such as on our Careers Page or on our Data Enquiry Service.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors, see how visitors move around our website when they are using it and estimate and report our total audience size and traffic. This help would help us to improve the way our website works by ensuring that users are finding what they are looking for easily. All information about how you used our website is collected anonymously. The service we use is Google Analytics, a web analytics service provided by Google. For more details please visit the Google Privacy Centre. You can also watch a video about Google Analytics Cookies.
  • Functionality Cookies: These are used to recognise you when you return to our website, when completing online forms and logging in to the site. This would enable us to personalise our content for you and remember your search preferences.
  • Session Cookie: These are used where you log in to an application and it remembers that you are logged in as you navigate the website, e.g. where you apply online for jobs with Xoserve. When you close the browser the cookie is deleted, as a result when visiting the website again you would need to log in again.
  • Persistent Cookie: These are used if you were prompted to take part in a website survey and you completed the survey. A persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

See the table below to find out what specific cookies we use on the website:

Statistical Cookies: These cookies help us to understand how users interact with our site and provide statistical analysis of our site. In order to keep our site easy to use, working properly and up-to-date, we use web analytics services to help us understand how people use our site. For example we see which areas are most popular, identify when errors occur and can test different features to see which works best.
Cookie Name Provider Purpose
nmstat SiteImprove This cookie name is associated with the website analytics service provided by SiteImprove. It enables site owners to gather usage statistics about their websites.
_unam ShareThis This cookie is associated with the ShareThis social sharing widget placed in a site to enable sharing of content across various social networks. It counts clicks and shares of a page.
_ga Google Analytics This cookie is associated with Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. By default it is set to expire after two years.
_gid Google Analytics This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
sharethis_cookie_test – ShareThis Used for the Sharethis function, allowing visitors to share pages from the website with others. Sharethis may use information collected to serve adverts to visitors based on their previous visits to this website or other websites.
catAccCookies Cookie cat Cookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies.



Google Analytics Dashboard for WordPress Session cookies placed for a better understanding to get into the behaviour of visitors to this website.
PHP session cookie session cookie Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
wp-settings-32 – WordPress WordPress  sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the user’s database table. This is used to customize your view of admin interface, and possibly also the main site interface.


Xoserve does not use cookies to target advertising, share information with social networking sites or other services.

Third Parties

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Xoserve is not responsible or liable for their privacy practices.

User Agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

How to Manage Your Cookies

The browsers of most computers, smart phones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences and block cookies for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that if you choose to switch certain cookies off, it is likely to affect how our website works. For example, if you reject all cookies, you will not be able to use Xoserve services that require you to ‘log in’ and you may not be able to take full advantage of all offerings. For more information about how to disable cookies, visit: http://www.allaboutcookies.org.

More About Your Privacy

To find out more about how Xoserve protects your privacy when using our website, see our website Terms and Conditions and Privacy Policy.

Cookie Policy | Privacy Policy | Terms & Conditions | Company No. 05046877. VAT Registration No. 851 6025 43
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