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At the heart of the UK Gas Industry

Directory

Accessing Our Services – Transportation Billing

  • For further information on the creation and issuing of ancillary invoices (unscheduled, non-primary invoices), please contact the Ancillary Invoicing Team.

    Which team manages this? Team Email
    Ancillary Invoicing Team adhoc.billing@xoserve.com

  • For enquiries regarding Distribution Network Interruption (DNI) Invoicing, please contact the Ancillary Invoicing team.

    Which team manages this? Team Email
    Ancillary Invoicing Team adhoc.billing@xoserve.com

  • For queries relating to entry commodity invoicing, please contact the Energy Balancing and NTS Invoicing Team.


  • For enquiries regarding exit commodity invoicing, please contact the Online Invoicing team.

    Which team manages this? Team Email
     Online Invoicing team capcom@xoserve.com

  • If your query relates to Failure to Supply Gas (FSG) invoicing, please contact the Ancillary Invoicing team.

    Which team manages this? Team Email
     Ancillary Invoicing team Ric.fsgcompensation@xoserve.com

  • For enquiries regarding invoice adjustments, please contact the Adjustments team.

    Which team manages this? Team Email
    Adjustments team Xoserve.acd.billing@xoserve.com

  • If your enquiry relates to reconciliations, please contact the Amendments team.

    Which team manages this? Team Email
    Amendments team Recandrbd.billing@xoserve.com

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    For enquiries regarding LDZ Capacity Invoicing, including ratchet charges, please contact the Online Invoicing team.

    Which team manages this? Team Email
    Online Invoicing team capcom@xoserve.com

  • For enquiries regarding LDZ system entry commodity invoicing, please contact the Online Invoicing team.

    Which team manages this? Team Email
    Online Invoicing team capcom@xoserve.com

  • For enquiries regarding optional tariff invoicing, please contact the Energy Balancing and NTS Invoicing Team.

    Which team manages this? Team Email
    Energy Balancing and NTS Invoicing Team rgtainvoicing.im@xoserve.com

  • For enquiries relating to prime and sub assets, please contact the Amendments team.

    Which team manages this? Team Email
    Amendments team primesandsubs.spa@xoserve.com

  • If your query relates to the resolution of USRVs, please contact the Adjustments team.

    Which team manages this? Team Email
    Adjustments team usrv.billing@xoserve.com

  • If your query relates to DSC invoicing, please contact the Ancillary Invoicing team.

    Which team manages this? Team Email
    Ancillary Invoicing team xoserve.invoicing@xoserve.com

  • If your query relates to Unique Sites Meter Assets invoicing, please contact the Online Invoicing team.

    Which team manages this? Team Email
    Online Invoicing team xoserve.invoicing@xoserve.com

 

Accessing our Services – Energy Balancing and Credit Risk

  • For enquiries regarding Energy Invoice Payments, Cash Calls, Security Requests and the Energy Balancing Credit Committee, CDSP Invoices, Security Management and the Data Services Contract Credit Committee, please contact the Credit Risk Management team.

    Which team manages this? Team Email
    Credit Risk Management Team:  Cash Call, Further Security and Security Management

     

     

    Credit Risk Management Team:  Energy Invoice Payments

    Credit Risk Management Team:  CDSP Invoice Payments

     

     

     

    Credit Risk Management Team:  Neutrality Finance

     

     

     

     

    box.xoserve.CRM_Securities@xoserve.com

     

     

    Xoserve.crm@xoserve.com

    Box.Xoserve.CRM_Xoserve@Xoserve.com

     

    Xoserve.neutrality@Xoserve.com


  • For enquiries regarding energy balancing invoices, please contact the Energy Balancing and NTS Invoicing team.

    Which team manages this? Team Email
    Energy Balancing and NTS Invoicing Team ebi.billing@xoserve.com

  • If you have a MOD565 Liability related query, please contact the Energy Balancing and NTS Invoicing team.

    Which team manages this? Team Email
    Energy Balancing and NTS Capacity Invoicing Team mod565.billing@xoserve.com

  • If your enquiry relates to NTS Entry and Exit Capacity invoices or Own Use Gas and Compression invoices, please contact the Energy Balancing and NTS Invoicing team.

    Which team manages this? Team Email
    Energy Balancing and NTS Capacity Invoicing Team rgtainvoicing.im@xoserve.com

  • To request duplicate copies of invoices, please contact the Energy Balancing and NTS Capacity Invoicing team.

    Which team manages this? Team Email
    Energy Balancing and NTS Capacity Invoicing Team copyinvoice.billingoperations@xoserve.com

Accessing our Services – Customer Data Services

  • If your enquiry relates to a report with multiple data items. (User Pays), please Customer Data Services team.

    Which team manages this?

    Team Email

    Customer Data Services Team aqq.spa@xoserve.com

  • If you require access to or information regarding the Data Enquiry System, please contact the Customer Data Delivery team.

    Which team manages this?

    Team Email

    Customer Data Delivery Team xoserve.datadelivery@xoserve.com

  • If your query relates to the AQ Review process, please contact the Customer Data Delivery team.

    Which team manages this?

    Team Email

    Customer Data Delivery Team xoserve.datadelivery@xoserve.com

Accessing our Services – IS Solutions

  • For further information on raising requests and incidents related to Xoserve business applications (Data Enquiry, IX, IX Files, Contact Management System and Gemini),  please contact the IS Service Desk.

    Who manages this?

     Team Email

    Telephone Details

    IS Service Desk servicedesk@xoserve.com 0845 600 0506

    +44 (0)121 623 2858


  • If you require password resets for Data Enquiry, IX, IX Files, Contact Management System and Gemini, please contact your Local Security Officer.

    Who manages this?

    Team Email

    Telephone Details

     IS Service Desk LSO@xoserve.com 0845 600 0506

    +44 (0)121 623 2858

Accessing Our Services – Customer Engagement

  • If you require more information on how to register as a shipper, trader, supplier, meter asset manager or meter asset provider with Xoserve, please contact the Customer Life Cycle team.

     

    Which team manages this?

    Team Email

    Customer Life Cycle Team customerlifecycle.spa@xoserve.com

  • If you require information on how to request to install, move, reconfigure or decommission a set of IX equipment, please contact the Customer Life Cycle team

    Which team manages this?

    Team Email

    Customer Life Cycle Team customerlifecycle.spa@xoserve.com

  • If you require access to the UK Link documentation website, please contact the Customer Life Cycle team.

    Which team manages this?

    Team Email

    Customer Life Cycle Team customerlifecycle.spa@xoserve.com

  • If you need to contact the manager responsible for Customer Engagement, please use the contact details below,

    Email Details

    xoserve.customeropscomms@xoserve.com

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