We are proud of our track record in providing excellent support to our customers through our various systems and process. Sometimes though, there may be issues with systems or processes where multiple customers are affected. Usually we can get these resolved quickly but sometimes there are underlying issues that may take longer to resolve.
The spreadsheet at the link below provides a log to these issues and we keep this updated on a weekly basis.
We have created dedicated pages on a couple of the key issues currently affecting our customers – here you will find the very latest updates on what work is underway to address the issues.
If you would like any further information on the work of the Xoserve Issue Management team, please contact Michele Downes on 0121 623 2087
For further information about Unidentified Gas please click here
For further information about Amendment Invoice please click here
Please find below the Xoserve Issue Register. It helps us to monitor the status of issues and track the actions taken to resolve them.
Document Title Date Format Issue Register 28th September 2018 XLS