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At the heart of the UK Gas Industry

Latest News

  • Unidentified Gas (UIG) ‘Task Force’ gets the Go Ahead

    Xoserve is pleased to confirm that Ofgem has approved UNC Modification to provide the funding, support and mandate for Xoserve to investigate the root causes and influencers of UIG, with a target of reducing its volatility and scale and to develop a robust predictive model for daily UIG for use by all customers. Now that […] Read more


  • Project to Upgrade Gas Industry’s Largest Database Goes Live

    A major project to improve and update the Gas Industry’s largest and most powerful database – UK Link – went live between 29th June and 1st July 2018. The UK Link suite of systems facilitates key processes for the competitive Gas Industry in Great Britain, including Gas consumer switching. The upgrade to UK Link, which […] Read more


  • Xoserve launches proposals for development of its 2019 Business Plan

    Xoserve has today (Wednesday 13th June) launched proposals for the development of its 2019 Business Plan and begun a period of consultation with its customers. Xoserve CEO Sian Jones said: “We’ve listened to and reflected on customer feedback from last year’s planning cycle, including the many helpful comments that we received at our Customer Day […] Read more

  • Xoserve sets out the 56 initiatives aimed at driving a better experience for Customers

    On 25th April, Xoserve held a Customer Day at its Solihull offices. The purpose of the day was to share Xoserve’s new strategy with customers and to gain their input into a number of new initiatives that are being planned to help deliver the strategy. In response to feedback gathered from customers on the day, delivery […] Read more


  • Xoserve’s Updated Privacy Policy

    As a data management company, it’s important to us that we keep your data safe. We believe in the importance of customer centricity and putting our customers at the heart of what we do. With that in mind, we have made some updates to our privacy policy to ensure you know what information we collect, […] Read more


  • Xoserve CEO Update on Unidentified Gas (UIG)

    Dear Customers and Industry Colleagues, Last autumn I stood up a dedicated team in response to industry-wide concerns about the volatility of UIG and we went on to support our customers to develop a number of urgent Uniform Network Code (UNC) Modifications which have been under review by Ofgem. Since the modifications were submitted, we […] Read more


  • Introducing Xoserve’s New Key Value Indicators

    As part of Xoserve’s drive for operational excellence and to support our ambition to be a truly customer centric organisation, we are introducing a new performance framework to measure our effectiveness in key areas of our services – our Key Value Indicators (KVIs). This framework – comprising seven specific indicators of our services – was trialled […] Read more

  • Putting our Customers at the Heart of Change

    Xoserve’s newly formed Retail and Networks Platform has been busy with a raft of work aimed at helping Xoserve and our customers plan change better. Lee Foster, Platform Director for Xoserve explains more: “My team and I have attended a number of industry meetings to discuss this subject in recent months – as well as […] Read more


  • Xoserve launches new customer survey in partnership with the Institute of Customer Service

    Xoserve has today launched a new survey with its customers, in partnership with the Institute of Customer Service (ICS). Xoserve has historically surveyed its customers on very broad customer satisfaction measures, but the new survey focuses on getting things right, first time, as well as honing in on customers’ most recent experiences with the company. […] Read more

  • Xoserve works to strengthen its approach to cyber security threats

    Ensuring that the data held on behalf of the gas industry is safe and secure is a top priority for Xoserve. Over the past year, Xoserve’s Information Security and Communications teams have created an award-winning Information Security awareness package for its employees, which has helped to drive awareness around key security issues. The programme won […] Read more

  • Xoserve publishes its response to Ofgem’s Faster Switching consultation

    Xoserve has set out why it believes its UK Link systems should be utilised to provide a Faster Switching platform for both gas and electricity markets, in response to a consultation launched by Ofgem. Xoserve’s response has been put together following a wide consultation with industry parties, including one to one meetings and a number […] Read more

  • Xoserve announces the appointment of a new Chief Financial Officer

    Xoserve has announced that Rofi Ihsan will join the company as Chief Finance Officer (CFO) from Monday 2nd October 2017. Most recently Rofi was CFO of Co-op Energy having previously worked at Npower and Royal Dutch Shell, where he gained his CIMA qualification. Sian Jones, Chief Executive Officer at Xoserve said: “I am delighted to […] Read more

  • Xoserve announced as the winner of the Innovation in Security Awareness category at the Real IT Awards 2017

    We are delighted to share the news that Xoserve was announced as the winner of the Innovation in Security Awareness category at the Real IT Awards 2017. The Awards were held recently at London’s Hilton South Bank Hotel, presented by Spencer Kelly, Technology Journalist. The submission was based on last year’s Cyber Security Awareness campaign, […] Read more

  • The Potential Role of UK Link and Xoserve in Faster Switching

    The full “The Potential Role of UK Link and Xoserve in Faster Switching” document is available. If you have any questions please contact: box.xoserve.CSS@xoserve.com In parallel to the consultation released by Ofgem today (27th July 2017), I wanted to provide you with some additional information about Xoserve, where we have come from and what we are […] Read more

  • UK Link Programme Update 1st June 2017

    We are delighted to confirm that the new UK Link system has been implemented and is now operational. This is a significant achievement for all concerned. The programme work continues to ensure we complete our catch up processes as planned and have an up to date service available for the start of the Gas Flow Day […] Read more

  • It’s a ‘go’ for Project Nexus

    At the Project Nexus Steering Group on 17th May, Ofgem made the decision for Project Nexus to go live on 1st June. Preparations are now in full flow as we head towards implementation of the new UK Link system. As part of our transition arrangements we are facilitating daily telephone sessions with stakeholders along with […] Read more

  • Gemini Disaster Recovery Test 2017 Results

    Xoserve carried out its annual disaster recovery test for Gemini, Gemini Exit and Gemini EU on Saturday 29th and Sunday 30th April 2017.  This activity is essential to prove the disaster recovery capabilities and procedures of the Gemini application. We’re pleased to report that the test was successful and Gemini was available as planned at […] Read more

  • IE Newsletter

    The latest edition of Xoserve’s Industry Engagement online newsletter is now available. It contains updates regarding Sian Baldwin’s appointment as Xoserve’s CEO designate, Industry updates from Xoserve’s External Affairs Manager Martin Baker, along with other news from Xoserve, including information on Xoserve’s updated Customer Engagement structure. We really welcome your feedback on the newsletter including […] Read more


  • Sian Baldwin appointed as Xoserve Chief Executive Officer

    Last November, the Xoserve Board announced that our current Chief Executive, Chris Murray MBE, would be retiring this Summer on completion of 40 years’ service in the industry and that the Board would conduct a search for his successor. I am delighted to announce that Sian Baldwin has been appointed as Xoserve’s new Chief Executive Officer […] Read more


  • Xoserve UK Link Programme ‘Ready to Go’ Event

    Please find below a summary of the content presented at the ‘Ready to Go’ event on Monday 13th March 2017 Ready to Go Content  Title Uploaded Type Our Business Engagement 1 13/03/2017 PDF Our Business Engagement 2 13/03/2017 PDF Our Business Engagement 3 13/03/2017 PDF Our Business Implementation 13/03/2017 PDF The Data Journey 13/03/2017 PDF Our Customers 1 13/03/2017 PDF Our Customers 2 […] Read more


  • Xoserve Makes it Five in a Row!

    We are delighted to share the news that for the fifth year in a row Xoserve has made it into the prestigious ‘Sunday Times 100 Best Companies to Work For’ employee engagement list. Chief Executive Officer, Chris Murray said, “We are delighted to be recognised once again as one of the country’s top employers with […] Read more

  • FGO Publications – 08.02.2017

    As the FGO Go-Live date of 1st April approaches, we have published key documentation and Guidance Documents relating to the Data Services Contract (DSC) as detailed below: Implementation of the DSC DSC Accession Guidance Document DSC Invoicing and Credit Guidance Document DSC Service Orders Guidance Document DSC Important Updates Document Xoserve Annual Charging Statements These […] Read more

  • Xoserve 2017 Calendar

    Xoserve 2017 Calendar has been finalised and we are pleased to inform you that this year we are doing things a little bit differently. Xoserve is heavily aware of environmental issues so starting from this year; we are going green and publishing the calendar via our website, rather than handing out paper copies as we […] Read more

  • For the attention of all IX (Information Exchange) kit owners

    Help us to help you. Please advise the Xoserve Service Desk if you have any planned outages so that we can arrange the appropriate support and reduce the volume of tickets raised and investigated unnecessarily. The Service Desk can be contacted on 0845 600 0506 if you are based in the UK, or +44 (0)121 623 2858 […] Read more

  • An announcement from CEO Chris Murray

    Xoserve CEO Chris Murray has announced that on completion of 40 years’ service with National Grid and following the implementation of the UK Link/Nexus programme, he will be leaving the company in the Summer of 2017. The announcement has been made now so that the Xoserve Board can start the process of identifying Chris’s successor. […] Read more

  • Gemini XP1 Contingency Token Replacement

    The Gemini system is accessed by shippers and other external users via the IX link which is the primary route. There is a contingency link which is referred as XP1 also available. The XP1 link will be used in the event of the primary IX link becoming unavailable. The solution is based on dual factor […] Read more

  • A message from Xoserve’s Chairman, Nick Durlacher

    Xoserve’s CEO, Chris Murray, and I are pleased to announce that the four nominees selected by the Shipper Nominations Committee have been appointed as Directors of Xoserve Limited with effect from 1st September 2016. For more information click here Read more


  • Message from Xoserve CEO, Chris Murray

    “Back in March, Ofgem announced that they were formally taking on the role of Programme Sponsor for the UK Link Programme and that PwC would support them by providing “end to end” programme management and assurance.  We welcomed the collaborative approach and are encouraged by progress that has been made since this revised approach was […] Read more

  • Data Management Group

    The Data Cleansing Forum meeting has been reviewed and its Terms of Reference have been expanded to incorporate wider UK Link Programme Data activities (such as reporting progress of key data activities in the lead up to Nexus go-live). A key product to support understanding in this area is Xoserve’s Data Migration Approach, which outlines […] Read more


  • UK Link Industry Engagement Forum (UKLIEF)

    Following the revised Nexus governance framework coming into effect at the beginning of May, the future of UKLIEF has been uncertain; it is not a recognised Nexus governance meeting. UKLIEF was originally established in May 2014 as Xoserve’s primary engagement forum on all matters relating to the UK Link Programme. The last scheduled UKLIEF meeting […] Read more


  • Transition Progress Group (TPG) – Low Level Transition Design finalised

    The TPG has been meeting since November 2015, to support Industry Transition activities for Nexus go-live. One of the main products progressed via TPG is the Low Level Transition Design (LLTD), which has now been finalised through the TPG. Shippers, iGTs and GTs all inputted collaboratively into this document; the latest version can be found […] Read more


  • Gemini Update

    The EU Interoperability Code became effective on 1st May 2016 and to ensure National Grid Transmission is compliant with the regulations, there are a number of Gemini changes that have been delivered. The scope of this change for external users includes: Common Units: Shippers will now place nominations for Bacton IP at the reference temperatures […] Read more

  • Transition Progress Group (TPG) Update

    The Transition Progress Group (TPG) are coming to the end of finalising the Transition Low Level Design. Xoserve SME’s walked TPG attendees through the Design in its entirety at the TPG meeting on 3rd May. Key focus areas, following the delivery of the Transition Low Level Design, is ensuring that the design is sound from a […] Read more


  • Nexus Governance Update

    Ofgem recently announced its intention to take on the Sponsorship of the UK Link Programme and introduce enhanced industry governance arrangements. To support them in this work Ofgem has engaged PwC to provide a day-to-day integrated programme management and assurance function including the appointment of an overall Industry Programme Manager. Xoserve welcomed this announcement not […] Read more


  • Customer Engagement Update

    Over the past month, Xoserve has been promoting its Customer Engagement Strategy to all of its employees. It is based on the Institute of Customer Service pillars of trust: confidence, consistency and added value.  Our new ‘home’ from June, Lansdowne Gate will have a clear desk policy so we have printed the strategy credit card […] Read more

  • Data Management Group – First Meeting on 21st April

    If you are a regular attendee of the UK Link Industry Engagement Forum (UKLIEF), you will know that the Data Cleansing Forum has reviewed its Terms of Reference and consequently, has been renamed as the Data Management Group to incorporate the wider scope it will now consider. Data is a huge part of the UK […] Read more

  • Transition Progress Group (TPG) Update

    Since the previous In Brief update, the TPG group has met a further four times. The Low Level Transition Design has been the group’s key focus; further process areas have been covered off during the TPG, with Invoicing & iGT processes having now been walked through – presented by Xoserve SMEs. The group’s immediate focus […] Read more

  • UK Link Central Communications Library on Xoserve.com

    At Xoserve we are constantly looking for ways to ensure that we can communicate effectively with our customers and stakeholders, specifically on the UK Link Programme. We appreciate that there are a number of inflight activities/engagement forums that take place, meaning we are regularly sending communications throughout the working week. To provide some further structure […] Read more

  • Transition Progress Group (TPG) Continues to Progress Low Level Design

    Extensive progress has been made through the Transition Progress Group (TPG) with a number of process walkthroughs being completed. These span from Supply Point Administration (SPA) through to Customer Management System (CMS). The final process walkthroughs to complete the low level design are taking place at TPG throughout March. The Customer Change team at Xoserve, who facilitate the […] Read more

  • Unique Sites Update Following Project Nexus Steering Group

    At the Project Nexus Steering Group (PNSG) on 22nd February 2016, Xoserve presented the delivery plan for Unique Sites. Through the Nexus requirements, Unique Sites is being incorporated into the Nexus SAP solution – it’s currently managed via offline systems outside of the legacy UK Link system. PNSG reviewed the delivery plan, which was deemed to […] Read more

  • Full Industry Market Trials Level 3 For Nexus Begins

    Market Trials Level 3 has now started for all market participants. This focuses on functional testing using data loaded into the SAP solution. A staggered approach was adopted with participants being split into three ‘Tranches’, developed via the Market Trials Working Group. The aim of the staggered approach was to build confidence across the Industry […] Read more

  • Xoserve’s Solution Development Group (SDG)

    On Monday 21st March 2016* the first Solution Development Group (SDG) meeting will be held in the form of a teleconference. This group will provide an opportunity for the Industry to feed into solution development for the changes identified from the testing for the UK Link Programme. ‘Must Have’ Changes will be referred to the SDG […] Read more

  • Sunday Times 100 Best Companies To Work For 2016

    We are delighted to share the news that for the fourth year in a row Xoserve has made it into the prestigious ‘Sunday Times 100 Best Companies to Work For’ employee engagement list. Chief Executive Officer, Chris Murray said, “We are delighted to be recognised once again as one of the country’s top employers with […] Read more


  • New Rules on EU Transmission System Operators (TSOs)

    The European Network of Transmission System Operators for Gas (ENTSOG) has prepared Network Codes to enable progress towards a competitive and efficient internal European market in gas. To enable this progress, a new energy framework has been established containing new rules on EU Transmission System Operators (TSOs). The EU Interoperability Code becomes effective on 1st May […] Read more

  • Funding, Governance and Ownership (FGO) Programme Update

    The first phase of the FGO Programme goes live in April 2016. In readiness for this, Xoserve and the Network Operators have issued invitations to Shippers and iGTs to nominate a Contract Manager and Change Manager to represent their organisation at monthly Contract Management and  Change Management meetings. Further information on the meeting arrangements can be […] Read more

  • Shipper Customer Satisfaction Survey

    Xoserve opened the last Shipper Customer Satisfaction Survey for the period 2015/16 on the 1st February 2016. Based on customer feedback we have streamlined the format so it is easy to navigate and quicker to complete. All of your scores and comments are read and appreciated. There is also an opportunity to win a £50 […] Read more

  • Business Change Team Prepares Xoserve for UK Link Programme Go Live

    The introduction of the new UK Link systems will bring about significant changes to the way that many teams in Xoserve operate on a day-to-day business. Xoserve’s Business Change Team is tasked with preparing colleagues for the changes that will happen from October this year when we go live. The Business Change team is currently […] Read more

  • Transition and Cutover Engagement Mobilises

    The Transition and Cutover Workstream within Xoserve’s UK Link Programme mobilised its engagement activities at the end of 2015 with the launch of the Transition Progress Group (TPG). The aim of the group is to support the delivery of the UK Link Programme and the industry’s Nexus requirements by ensuring clear understanding of the technical […] Read more

  • Our CEO, Chris Murray, has been Awarded an MBE

    We are pleased to share the news that Xoserve’s Chief Executive Officer has been awarded an MBE in the New Year’s Honours List for his services to Skills in the Energy and Utility Sector and to Charity. In addition to his CEO role, Chris is a member of the National Grid Leadership Team. Chris has […] Read more


  • Merry Christmas and Happy New Year, From Xoserve

    Rather than sending Christmas cards Xoserve is making a donation to the Xoserve Foundation, whose objective it is to advance the education of young people in India and the UK. We would like to wish all of our customers a very happy Christmas and New Year! Message from Nick Salter, Director of Customer Engagement Looking […] Read more


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