We are working to continuously improve the service that we offer our customers and have launched a new portal for submitting Service Desk faults, issues or queries on our website.
If you have a system query about Gemini, SAP-ISU (UK Link), Data Enquiry Service (DES), Contact Management Service (CMS) or the Service Portal and are unable to find the answer you are looking for in the UK Link Information Library, we would encourage you to raise a ticket through the Service Desk.
An exciting key feature of the new portal will allow you to view your Service Desk ticket online and keep track of progress as we work to resolve the issue.
“Customers are at the heart of everything we do, and our aim is to meet their needs and expectations to the highest standards. The new self-service portal is a good starting point, as we look to improve the service we provide. The portal will offer a more effective and convenient means for our customers to receive the IT support that they need and will look to make the service they receive more responsive,” said Andy Wilkes, from our Service Management team.
To have a look at our new portal, please click here. You can also access the new portal through the Quick Links on our website’s homepage and under the Contact Us section.
If you have any questions, please contact your Customer Advocate. For any issues using the new services, please call our Service Desk, 0845 600 0506, and a member of the Service Management team will contact you immediately.