The systems we operate on behalf of our customers are critically important to the efficient running of the gas industry.
We run a constant programme of maintenance, renewal and redevelopment to maintain our high levels of system availability and resilience. Sometimes this will involve temporarily taking a system down to do essential maintenance and very occasionally we may come across unexpected issues.
Our new System Outage page is designed to keep customers updated with planned maintenance, as well as being a place to find out whether we are experiencing any issues with our systems.
This page is updated during business hours (9:00am – 4:30pm, Monday to Friday).
If we plan to take a system down out of hours, we will always inform our customers in advance and we also use our Twitter feed (@XoserveSystems) to provide updates during these planned outages.