What are we doing?
Xoserve is changing its network service provider from Vodafone to Gamma, therefore we will be replacing our Customer’s IX equipment.
To capture the relevant site information users will need to complete a Site Survey.
Why are we doing this?
We had the opportunity to consolidate all our network services under one contract as our Vodafone IX contract was coming to an end. All current hardware (not including new or recently upgraded sites) is five to seven years old and needs to be replaced.
Who is providing the service?
Gamma will provide all service up to and including the router (network services), and Gamma will be responsible for the set up of connections and maintenance of them (as per our current contract). Gamma’s partners will be responsible for the server and related software and on-going maintenance of it.
When will it happen?
The aim is for full migration of all customers to be completed during spring 2019.
Customers will be contacted directly to discuss their installation plans following the return of an IX site survey questionnaire. Monthly updates are provided within the section below
Document Title Date Format IX Refresh Customer Pack October 2018 IX Customer Update September 2018 IX Refresh Customer Pack September 2018 IX Refresh Customer Pack August 2018 IX Refresh Customer Pack July 2018 IX Changes Update May 2018 IX Network Change Update March 2018