We run an annual business planning process in consultation with our customers. We are currently developing our 2019 Business Plan, which will take effect in April 2019 and cover the three year period to March 2022.
This page contains all of the published customer consultation and information documents that are relevant to our 2019 Business Plan. We will be publishing further documents throughout the rest of 2018 and into early 2019, so please keep checking back for further updates.
Document Title Date Format 2019 Business Plan Principles and Approach June 2018 2019 Business Plan Principles and Approach Consultation
Customer Feedback Report
Document Title Date Format 2019 Draft Business Plan Consultation Document September 2018 2019 Draft Business Plan Consultation Customer Webcast 11th October 2018 October 2018 2019 Draft Business Plan Consultation – Webcast Questions and Answers 11th Oct 2018 October 2018
Timestamps for the questions received during the webcast are included below