This section is where existing customers can order services, request system access and inform us of changes to your organisation and accounts.
Visit the Local Issuing Office page.
Document Title Date Format Local Security Officer August 2017 Gemini (for Gemini please also see the User Role Descriptions below) August 2017 Gemini User Role Descriptions May 2018 Xoserve Portal August 2017
IGT Accession Notice – Please submit this request form to advise Xoserve’s Customer Life Cycle team when a Gas Shipper accedes to your Network.
There are several administration processes that are supported via templates which are submitted to Xoserve via email. In order to successfully process these templates, the submitting email must be authorised prior to submission. These processes include:
- Shippers who participate in Shared Supply
- Allocation Agents
- Connected System Operator Changes
Please use these request forms to advise Xoserve of a change to an email address for Shared Supply file submissions.
Document Title Date Format User Information Pack – Voluntary Discontinuance August 2017 DOC
Please email the team if you need to make changes to any of the following information
- Company name/address
- IXN equipment
- System Access
- User Agent Appointment/de-appointment
- mergers, demergers or acquisitions
If you are experiencing an urgent situation such as fire/flood please contact the team who will notify the required parties and monitor the issue through to resolution.