Welcome to Xoserve - At the heart of the GB Gas Industry
At the heart of the UK Gas Industry

System Outages

There are currently no issues to report with our systems.

The information on this page was last updated 16/11/2018. Please note this page will only be updated during working hours, Monday – Friday 9:00am – 4:30pm. For out of hours please contact the service desk.

The standard maintenance windows for our systems can be found here

System Status


Contact Management: The service for managing customer contacts via an automated workflow process.

Planned Outages: None
System Status:

Data Enquiry: Allows Shippers, Suppliers, Major Energy Users, Network Operators and Xoserve to view their appropriate portfolio data.

Planned Outages: You will be unable to login to The Data Enquiry Service on Sunday 18th November, from 3:00am until 7:00am, as we will be carrying out a number of patch updates. 
System Status:

Gemini: Deals with Energy Balancing, Capacity Management and the Invoicing of those components. Gemini interfaces with a number of systems both for incoming data (i.e. Aggregator) and outgoing data (i.e. Inv 95).

Note. Xoserve has the responsibility as system manager and system operator on behalf of National Grid.
Planned Outages: None
System Status:

IX: Facilitates file transfers between various critical systems and Shippers.

Planned Outages: None
System Status:

UK Link: A suite of highly complex information and technology systems, managed by Xoserve, that ensure the smooth running of Britain’s competitive gas market.

Planned Outages: You will be unable to login to UK Link on Sunday 18th November, from 3:00am until 7:00am, as we will be carrying out a number of patch updates. 
System Status:

Document Status


Network Companies Documents: Used for the provision of Network companies documents by registered users.

Planned Outages: None
System Status:

Gemini E-Training Documents: Used for the provision of Gemini E-Training documents by registered users

Planned Outages: None
System Status:

UK Link Documents: Used for the provision of documents to registered users of Shipper companies.

Planned Outages: None
System Status:

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