An incident is not a query relating to the new UK Link system, clarification of a process change, or a request for information.
What is an incident?
An incident could be one of the following:
• Failure to be able to log into the Portal
• Server issue that is preventing files being processed
Click here to fill in a Service Desk Request Form.
For general and process queries, please contact our Query team here.
Please refer to the UK Link Information library if your request relates to a UK-Link query – e.g. file rejection or missing response, navigation issues, Information on functionality of the service and clarification on process or file formats.