Welcome to Xoserve - At the heart of the GB Gas Industry
At the heart of the UK Gas Industry

Advising Xoserve of an Incident/Issue

An incident is not a query relating to the new UK Link system, clarification of a process change, or a request for information.

What is an incident?

An incident could be one of the following:

• Failure to be able to log into the Portal
• Server issue that is preventing files being processed

Click here to fill in a Service Desk Request Form.

For general and process queries, please contact our Query team here.

Please refer to the UK Link Information library if your request relates to a UK-Link query – e.g. file rejection or missing response, navigation issues, Information on functionality of the service and clarification on process or file formats.

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