Vicky has worked in the gas industry since 1990. After a spell in retail she joined British Gas East Midlands in the IT department and progressed through IT in various roles, moving to Solihull in 1992, when ‘Core Systems Development’ relocated here. Vicky worked in multiple roles, including Applications Systems Management, Project Management and Account Management, before moving onto the Conquest project to lead its implementation in 2001. She subsequently moved into a ‘business’ role, leading the Query Management team within Transco Support Services, responsible for amalgamating Query and Supply Point Services and Billing Operations in 2005 into ‘Service Delivery’ within Xoserve, which she led for several years. Following roles as Director of Operations and Business Transition Director, Vicky now has Executive responsibility for Xoserve’s Strategy.