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Xoserve launches new customer survey in partnership with the Institute of Customer Service

Xoserve has today launched a new survey with its customers, in partnership with the Institute of Customer Service (ICS).

Xoserve has historically surveyed its customers on very broad customer satisfaction measures, but the new survey focuses on getting things right, first time, as well as honing in on customers’ most recent experiences with the company.

Partnering with the ICS means that the survey results will be benchmarked with other companies, across a range of industries.

Sian Jones, CEO of Xoserve said:

“Working with a third party provider to run the survey for us will help us bring an important external lens to our work. And by partnering with the ICS, we will be working with an organisation that is already very well respected within our industry – in fact many of our customers are already ICS members.

“It will be absolutely critical that we respond swiftly to any feedback that we receive through this new survey and take appropriate and visible actions to make improvements.”

The survey is open until Friday 2nd March. If you would like to complete the survey, please contact Adam Jones, Customer Insight Lead.

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