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Xoserve publishes its Draft Business Plan and launches consultation to seek customer views

Xoserve has today published its Draft 2019 Business Plan.

In June 2018, the Business Plan Approach and Principles document was issued for customer consultation. Feedback from customers was reviewed and the draft Business Plan has now been developed.

The draft Plan sets out the company’s ambitions for the next three years and the outcomes that we want to achieve for our customers.

Xoserve is now seeking customers’ views before finalising the Plan later this year.

A consultation on the draft Plan has been launched today and will run until Friday 2nd November 2018. There are various ways that customers can get involved:

  • By dialling into a webcast at 10:00am on Thursday 11th October 2018, where we will give an overview of the draft Plan and provide customers with the opportunity to ask questions (contact your Customer Advocate for more details)
  • By discussing with your Customer Advocate directly
  • By joining the discussions at the Data Services Contract (DSC) Change Management Committee meeting on Wednesday 10th October 2018 and/or the DSC Contract Management Committee meeting on Wednesday 17th October 2018

The Draft Business Plan is available here

Please send your consultation responses to xoserve.customeropscomms@xoserve.com by Friday 2nd November 2018. A report summarising the consultation feedback and the updated draft Business Plan will be published on Monday 26th November.

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