Contact Management Service Disaster Recovery

Planned disaster recovery exercise happening between Saturday 6th and Sunday 7th July.

Published on 05 Jul 2019

Xoserve will be conducting a planned disaster recovery exercise for the Contact Management Service (CMS), between Saturday 6th and Sunday 7th July.  The exercise will be carried out during the standard CMS maintenance window, and will not impact the availability of the service.

Disaster recovery activities will follow the below timings:

  • Failover starts on Saturday 6th July 2019 at midnight and will finish at 7:00am - the CMS will be available from 7:00am on the day
  • Failback starts on Sunday 7th July 2019 at midnight and will finish at 7:00am  - the CMS will be available from 7:00am on the day.

For updates during the disaster recovery exercise please click here.  In the meantime, if you require any further information or have any questions, please contact us via xoserve.customeropscomms@xoserve.com.