We want to hear from you – please complete our survey

Today, Monday 3rd February, we have launched our annual Customer Satisfaction Survey.

Published on 03 Feb 2020

Today we have launched our annual Customer Satisfaction Survey, undertaken on our behalf by the Institute of Customer Service (ICS). The survey responses will form the foundations of our ongoing improvement in both service delivery, and our desire to be a customer-centric organisation.

Customers will have received an email explaining how to complete the survey. The survey itself, should take no longer than ten minutes to complete, and will close on Friday 14th February. All responses are completely confidential, and we hugely encourage all our customers to share their real thoughts and feelings with us.

If 100 customers respond to our survey this year, we will donate £1,000 to our corporate charity, Mind, who provide advice and support to empower anyone experiencing a mental health problem.

If you have any comments regarding the survey, or what we will do with the feedback please contact your Customer Advocate.

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