Published on 10 Feb 2020
There is still chance to take part in our annual Customer Satisfaction Survey, undertaken on our behalf by the Institute of Customer Service (ICS).
Customers will have received an email explaining how to complete the survey. All responses are completely confidential. The survey itself, should take no longer than ten minutes to complete, and will close on Friday 21st February. We hugely encourage all our customers to share their real thoughts and feelings with us.
The survey responses will form the foundations of our ongoing improvement in both service delivery, and our desire to be a customer-centric organisation.
If 100 customers respond to our survey this year, we will donate £1,000 to our corporate charity, Mind, who provide advice and support to empower anyone experiencing a mental health problem.
If you have any comments regarding the survey, or what we will do with the feedback please contact your Customer Advocate.