Coronavirus (COVID-19)

As organisations across the world move to respond to the COVID-19 outbreak, we remain committed to ensuring our ongoing ability to support customers over the coming weeks.

To learn more, and stay updated on Xoserve's efforts, visit our dedicated page:

Seasonal Normal Review – UK Link System Updates - Saturday 11th July 2020

We are happy to confirm that the planned UK Link system updates required to support this year’s Seasonal Normal Review will commence from 4.30am on Saturday 11th July. Updates are expected to be complete by approximately 9am.

You can find more details on the Seasonal Normal Review page on our website, but if you need any further information or have any questions, please contact us via

We will email you once the implementation has completed on Monday 13th July. 

Xoserve Portal Outage - Saturday 11th July and Sunday 12th July 2020

The Xoserve Service Desk Portal will be unavailable from 5:00am – 7:30am on Saturday 11th July and Sunday 12th  July 2020 due to essential maintenance work. If you have any service requests or queries, please call 0845 600 0506 or +44 (0)121 229 2858 or email

System Issues 

There are currently no known issues with Xoserve systems.


Gemini Re-Platforming Project - Wednesday 1st July, 4pm

There will be an extended Gemini system outage on Sunday 5th July to implement planned changes.  The extended outage window is anticipated to be between eight to twelve hours.  The timescale for implementation are:

  • 03:00 – 05:00 usual Gemini Maintenance Window
  • 05:00 – 13:00 extended outage

If a rollback is required, this would take place from 13:00 – 17:00


If you are experiencing an issue with any Xoserve system or service please email our Service Desk on

Allocation Issues

There are currently no known allocation issues. Any issues identified within D+5 Closeout will be communicated here.


Thank you for your feedback