Gemini contingencies (back-up)

Learn about arrangements we have in place to ensure customers can continue using Gemini if Information Exchange (IX) is unavailable.

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    Contingency arrangements for accessing Gemini

    If you’re unable to access Gemini through Information Exchange (IX), then we provide a backup process called XP1.

    You should always access Gemini through IX if it’s functioning. XP1 is a contingency service only.


    How to access XP1

    Access to Gemini with XP1 is through a secure network, which has a two-step login process for security purposes. The login process includes:

    • a unique login name
    • a security token, which you’ll need to obtain from us (authentication 1)
    • a PIN code (authentication 2)


    How to obtain an XP1 security token

    To obtain a security token, you’ll firstly need to download and complete a Specific Service Request Form. The contract manager for your organisation will then need to email this to our Customer Lifecycle team.

    If you’re not sure who your contract manager is, please contact our Customer Lifecycle team.

    Specific Service Request Form

    Email Customer Lifecycle team


    Charging for XP1 tokens

    We provide the first XP1 token free of charge. There is a cost for any tokens after this. The charges are listed under Appendix B of the Annual Charging Statement.


    Software you’ll need

    To access Gemini via your XP1 token, you’ll need to make sure you have the latest software. You can download this from the links below.

    Access to Gemini through XP1 also requires ActiveX control. Each web browser has a different process for installing ActiveX control. You may need to contact your IT administrator for assistance or authorisation for this.


    How to use XP1

    You can find out how to use XP1 in our user guide.

    User guide


    XP1 limits of use and user obligations

    We try to make sure XP1 is available whenever it’s needed. However, it won’t be available when we’re carrying out planned maintenance.

    If you access Gemini through XP1 due to a perceived failure of your main IX system, you must inform the Transporters about the failure.

    Transporters have no liabilities or obligations in respect of XP1 and its use by any UK Link user. Exceptions to this are set out in Appendix 3 of the UK Link Manual.


    Gemini contingency exercises

    We carry out exercises to improve awareness and application of the Gemini Code Contingency Guidelines. Find out more about these exercises below:


    Contact us

    Have a question relating to the contingency process?

    Email us