We are proud of our track record in giving great support to our customers through our various systems.
We realise though, that there may be issues with systems or processes where multiple customers are affected. Usually, we can get these resolved quickly but sometimes there are underlying issues that take longer to resolve.
We have created dedicated pages addressing a couple of the key issues currently affecting customers. They contain the very latest updates on what work is underway to address these issues.
Latest Customer Issue RegisterLast updated on 25 Jun 2021
UK Link File Processing Incident - Findings and Observations
Following the major incident impacting UK Link file flows, we want to share with customers the findings and key observations from our Post Incident Review (PIR).Last updated on 22 Jul 2021
Need more information on Unidentified Gas? Download the latest version of the UIG Investigation Tracker.
Want to find out how Xoserve is tackling key issues? Our Amendment Invoice Task Force Progress Reports have the latest information.
Need more help?
If you would like any further information on how the Xoserve Issue Management Team works, contact Michele Downes on 0121 623 2087.
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