Training and education
On this page you will find information about our customer training days as well as useful links to training resources.
Our training days
Our training catalogue provides information to help you locate and understand which training days and e-learning material will be beneficial for your training needs.
If you require any further information, please contact firstname.lastname@example.org
E-Learning and Educational Material
- Annual Quantity
- Information Exchange (IX) e-learning
- June 2020 Change Training e-learning
- Meter Point Reconciliation e-learning
- Must Read Process Guides
- Non-Standard Sites e-learning
- November 2020 Change Training e-learning
- Request For Adjustment (RFA) e-learning
- RGMA - e-learning
- Site Transfer Notification (STN) e-learning
- SPA e-learning
- Supply Point Administration - Independent Gas Transporters e-learning
- Termination e-learning
- Traders e-learning
- Unidentified Gas (UIG)
- Urgent UNC Covid-19 Modifications e-learning
- Winter Annual Ratio (WAR) Bands and End User Categories (EUC) e-learning
Induction to gas – training materials
Find out more about our role at the heart of Great Britain's gas market.
How we are funded
An introduction to how we are funded and our Business Plan which outlines how we deliver day-to-day services as well as investment activities.
The History of Gas
The gas industry can seem quite complicated. Our new History of Gas video walks you through the formation of the gas industry and the major parties involved in supplying gas across the network.
The Gas Network
Our Network Overview details the gas industry’s distribution network, a nationwide network of high-pressure pipes that provide a channel for gas to be moved across the country directly to our homes and properties.
Find out more about how to become a registered Gas Trader or Shipper.
Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.
Supply Point Types
Gas is used differently across the country. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.
Xoserve Contact Services
Our Xoserve Contact Services infographic gives you an overview of the Contact Management Service (CMS), Data Enquiry Service (DES), our Business and the Xoserve Value Chain.
Expert day – training materials
Contact Management Service (CMS) Contact Codes and Theft of Gas (TOG)Last updated on 21 Jan 2021
Resources and materials
Our Resource Library provides training and self-education materials covering all processes and topics within the gas industry.
Unidentified Gas – Data Trees
Xoserve has mapped the key data items which have an impact on daily UIG calculations and which parties provide those data items into the calculation. The attached diagrams cover the stages of UIG Calculation from nomination through allocation to reconciliation.Last updated on 24 Feb 2021
Unidentified Gas – Education Pack
The UIG Education Pack has been created to provide an overview and education into UIG. This includes: contributions and calculations, how UIG is shared out, invoicing, possible causes of UIG and reasons for its volatility. Signposting to further details are provided throughout the pack – with a summary of useful links in the appendix.Last updated on 08 Feb 2021
UIG Executive Summary
The executive summary has been created to provide a high-level introduction to the subject of Unidentified Gas (UIG). The document will provide information on: the changes applied through Project Nexus; the new treatment for reconciliation of energy and the impacts being experienced by customers.Last updated on 08 Feb 2021
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