User Administration Services (UAS) for Existing Customers

Request DSC services and make contractual changes.

User Administration Services look after all day-to-day admin for our customers.

Requesting Services under the DSC

To access your required services please complete the relevant:

The full Data Services Contract documentation is available in our Resource Library and from our Governance page.

Local Security Officer (LSO) Request and Systems Access

Your LSO is the first point of contact for all system registration or security access issues.

Register or change your LSO

This LSO Registration Form should be used if you want to register, change or deregister an LSO.

The LSO is responsible for submitting all Portal requests using the Portal Access Form.

Gemini Requests

To get access to Gemini, please read the Gemini User Role Descriptions information first. Once you have decided on the correct user roles, the LSO can complete and return the Gemini Access Form.

Changes and Amendments

The user change and amendment process is for all customers. The process handles any contractual changes and other business changes that are necessary to continue day-to-day operations in the gas market.

These processes help ensure the integrity of every system and network for everyone in the gas market.

Changes and amendments can include:

  • Company name and address changes
  • Creation of new Suppliers/Allocation Agents/Storage Agents on the UK Link System
  • Changes to Information Exchange (IX) equipment (such as additional equipment or relocation)
  • System access registration or change
  • User agent appointments and cancellations
  • VAT de-registration or changes.

The process also helps with contractual arrangements when company mergers, de-mergers and acquisitions take place, for example.

Contact the Customer Life Cycle Team if you need any help.

Submitting email address changes

We have a number of email templates to help you with admin processes.

Emails will need to be sent from an authorised email address. To let us know about a change to an authorised email address, please complete the online form related to your relevant process:

Independent Gas Transporter (IGT) Accession Notices

You can let our Customer Life Cycle Team know when a gas shipper joins your network with this request form.

Energy Identification Codes (EIC) for Gas

The Energy Identification Code (EIC) scheme allows organisations operating in the energy market to trade. We are the Local Issuing Office (LIO) for the GB gas market and handle all EIC requests.

Termination and Voluntary Discontinuance

There are two ways that shipper and trader users can exit the gas market:

  • Termination
  • Voluntary Discontinuance

Once the relevant process has been completed, the shipper or trader will stop being a user under the UNC.

How to Exit the Market Through Voluntary Discontinuance

Voluntary Discontinuance is the controlled process from the UNC that must be completed to exit the gas market.

To exit the market, users must issue a Discontinuance Notice to the relevant transporter.

The user must also ensure that:

  • All amounts payable or due have been paid in full
  • That they are not the registered user of any supply point
  • That there are no outstanding imbalances or reconciliations

All terms of the UNC relating to voluntary discontinuance are explained in the User Information Pack for Voluntary Discontinuance.

All obligations within Section 17 of the Data Services Contract (DSC) Terms and Conditions must also be satisfied.

For any further queries, contact our Customer Life Cycle Team.

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