Contact Management Service (CMS) Rebuild Project

Contents

– Introduction
– Have your say - Register your place on the following workshops
– CMS Rebuild Project Timeline
– Workshop findings/outputs
– Ideal 'To-Be' PFDs
– Miro Board content

---

Introduction

The CMS system needs replacing. You have told us that some of the processes simply don’t work or are inefficient. So rather than just replace, we want to rebuild, hence the initiation of the CMS Rebuild Project.

This is the first phase (requirements gathering and 'Ideal To-Be' mapping) and we need your help to really understand what does and doesn’t work for you and how the processes should operate.

 

Have your say - Register your place on the following workshops

Workshop	Date	Time	Targeted Constituency	Book Online
Meter Point Status Challenge - ISO/DTL - CLOSED	23/02/2021	14:00 - 15:30	Open Invite	Register >
Meter Point Status Challenge - DUP - CLOSED	24/02/2021	14:00 - 15:30	Open Invite	Register >
Meter Point Creation - MNC - CLOSED	03/03/2021	10:00- 11:30	Open Invite	Register >
Meter Point Creation - FOM - CLOSED	03/03/2021	13:00 - 14:30	Open Invite	Register >
Theft of Gas - TOG - CLOSED	05/03/2021	09:30 - 11:00	Open Invite	Register >
Managed Unregistered Sites - MUS - CLOSED	08/03/2021	09:30 - 11:00	Open Invite	Register >
Gas Safety Regulations - GSR - CLOSED	09/03/2021	09:30 - 11:00	Open Invite	Register >
Address Amendment - ADD - CLOSED	12/03/2021	09:30 - 11:00	Open Invite	Register >
Unconfirmed Address Amendment - UNC - CLOSED	12/03/2021	09:30 - 11:00	Open Invite	Register >
Must Reads - MUR - CLOSED	15/03/2021	09:30 - 11:00	Open Invite	Register >
Consumption Adjustments - CDQ DMQ RFA	14/04/2021	10:00 - 11:30	Open Invite	Register >

 

CMS Rebuild Project Timeline

 

Workshop Findings

Revisit this section regularly as we will be providing you with all the findings and results from each workshop.

Ideal 'To-Be' Process Flow Diagrams

The ideal 'To-Be' process flows for all processes can be found below. For each process there are two process flows; one with the requirements mapped for traceability and one without for you to make your own commentary on if required.

For all process XC refers to Cross Communication, DC refers to Data Clarification and PSC is a Previously Submitted Contact.

Miro Board Content

This section will contain all the information captured on the Miro Boards.