Contact Management Service (CMS) Rebuild Project
Contents
– Introduction
– Have your say - Register your place on the following workshops
– CMS Rebuild Project Timeline
– Workshop findings/outputs
– Ideal 'To-Be' PFDs
– Miro Board content
Introduction
The CMS system needs replacing. You have told us that some of the processes simply don’t work or are inefficient. So rather than just replace, we want to rebuild, hence the initiation of the CMS Rebuild Project.
This is the first phase (requirements gathering and 'Ideal To-Be' mapping) and we need your help to really understand what does and doesn’t work for you and how the processes should operate.
After 18 initial requirements gathering workshops that ran through December and January, we have been busy refining your feedback and drafting high level ‘Ideal To-Be’ processes. We would now like to invite you to review these and input further into the processes that are relevant for you.
Please use the links below to register your interest.
Have your say - Register your place on the following workshops
Workshop |
Date |
Time |
Targeted Constituency |
Book Online |
Meter Point Status Challenge - ISO/DTL - CLOSED |
23/02/2021 |
14:00 - 15:30 |
Open Invite |
|
Meter Point Status Challenge - DUP - CLOSED |
24/02/2021 |
14:00 - 15:30 |
Open Invite |
|
Meter Point Creation - MNC - CLOSED |
03/03/2021 |
10:00- 11:30 |
Open Invite |
|
Meter Point Creation - FOM - CLOSED |
03/03/2021 |
13:00 - 14:30 |
Open Invite |
|
Theft of Gas - TOG - CLOSED |
05/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Managed Unregistered Sites - MUS - CLOSED |
08/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Gas Safety Regulations - GSR - CLOSED |
09/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Address Amendment - ADD - CLOSED |
12/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Unconfirmed Address Amendment - UNC - CLOSED |
12/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Must Reads - MUR - CLOSED |
15/03/2021 |
09:30 - 11:00 |
Open Invite |
|
Consumption Adjustments - CDQ DMQ RFA |
14/04/2021 |
10:00 - 11:30 |
Open Invite |
CMS Rebuild Project Timeline
Workshop Findings
Revisit this section regularly as we will be providing you with all the findings and results from each workshop.
CMS Rebuild - All Pain Points & Initial Requirements for Capture Phase
A consolidated spreadsheet of the CMS Rebuild Requirements Gathering outputs
Last updated on 16 Feb 2021Ideal 'To-Be' Process Flow Diagrams
The ideal 'To-Be' process flows for all processes can be found below. For each process there are two process flows; one with the requirements mapped for traceability and one without for you to make your own commentary on if required.
For all process XC refers to Cross Communication, DC refers to Data Clarification and PSC is a Previously Submitted Contact.
ADD/UNC - Click to View
DUP - Click to View
FOM - Click to View
GSR - Click to View
ISO/DTL - Click to View
MNC - Click to View
MUR - Click to View
MUS - Click to View
RFA/CDQ - Click to View
TOG - Click to View
Miro Board Content
This section will contain all the information captured on the Miro Boards.
ADD/UNC - Click to View
Consumption Adjustments - Click to View
ISO / DTL - Click to View
DUP - Click to View
Shipperless and Unregistered - MUS - Click to View
Shipperless and Unregistered - GSR - Click to View
Theft of Gas - Click to View
FOM - Click to View
MNC - Click to View
MUR - Click to View
Thank you for your feedback
