System Outages and Maintenance

Outage and maintenance information for UK Link, CMS, DES, Gemini and IX.



This page is only updated during working hours: Monday to Friday 9:00am to 4:30pm

For out of hours service and information, contact the Service Desk below or on 0845 600 0506.

Contact Service Desk

Current System Status

All systems are currently running as normal. 

This page is only updated during working hours: Monday to Friday 9:00am to 4:30pm.

For out-of-hours service, please access the Service Desk Portal or call 0845 600 0506.

Standard Maintenance Windows

Our standard maintenance windows allow essential work and business critical updates to be processed. Our maintenance windows are timed to coincide with the quietest times of the day, to ensure there is as little disruption as possible to the industry.

Download the Daily Standard Maintenance Windows planner.

UK Link Status and Maintenance

UK Link Status
No current issues

Implementation activities for the delivery of XRN4687, XRN4670 and XRN4676: UK Link June 2019 Release are on track to begin on Friday 28th June.

This system is closed for maintenance between 5:00am and 7:00am Monday to Sunday.

Contact Management Service (CMS) Status and Maintenance

CMS Status
No current issues

Xoserve will be conducting a planned disaster recovery exercise for the Contract Management Service (CMS), between Saturday 6th and Sunday 7th July.  The exercise will be carried out during the standard CMS maintenance window, and will not impact the availability of the service.  Please view our Alert Status and Notification webpage for updates.

This system is closed for maintenance between 12:00am and 7:00am Monday to Friday.

Data Enquiry Service (DES) Status and Maintenance

DES Status
No current issues
No planned outage

This system is closed for maintenance between 5:00am and 7:00am Monday to Friday.

Gemini Status and Maintenance

Gemini Status
No current issues
No planned outage

This system is closed for maintenance between 3:15 am and 4:15 am Monday to Friday, as well as 3:00 am to 5:00 am on Sundays.

Information Exchange (IX) Status and Maintenance

IX Status
No current issues
No planned outage

There is no maintenance window for IX.

Network Companies Documents

There are no current issues with Network Companies Documents.

Gemini e-Training Documents

There are no current issues with Gemini e-Training Documents.

UK Link Documents

There are no current issues with UK Link Documents.

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