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Who we are


As the Gas Transporters’ Agent we enable the competitive market and provide centralised information and data services for gas transporters and shippers in Great Britain.

We work hard to develop solutions to the challenges that will be faced by the gas sector over the coming years. Key to our success is the considerable expertise of our staff – many of whom have worked in the industry for many years.

Delivering services


Xoserve delivers a range of services to the gas industry as set out in the Agency Services Agreement.

These services include managing, on average 4 million customer gas supplier switches and handling around a million data enquires. It’s our responsibility to ensure that all users of the Gas Transporter networks are billed accurately. We invoice almost £4bn per annum on behalf of the Gas Transporters. 

Enabling change


The nature of our services demands that we have robust and responsive IT systems. We are constantly reviewing our IT estate and planning our Change Programme to ensure we retain our reputation for quality, security and reliability.

We work closely with the industry to develop and deliver requirements for the future whilst making sure we sustain the delivery of existing services and to facilitate introduction of new ones.

Sharing knowledge


We understand the importance and value of engaging with the industry and our Customer Teams established over a number of years ensure that we maintain close contact with our customers.

In addition to regular operational meetings and industry forums, we advise and support the industry on major issues such as Project Nexus to agree medium to long term requirements.


Xoserve news

Latest Edition of IE – Our Stakeholder Newsletter – Now Available
The latest edition of IE, our Stakeholder newsletter is now available. If you would like to view this, please click…
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Our 2013/14 Corporate Responsibility Report is now available
Xoserve is pleased to publish it’s Corporate Responsibility Report for 2013/14. We hope you spend some time looking through the report and would welcome your feedback, comments and suggestions for next year’s report. Click Here to…
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Xoserve is delighted to announce that it has been voted the West Midlands Regional Winner for the ‘Deputy Prime Minister’s Family Friendly Award’.
Xoserve is delighted to announce that it has been voted the West Midlands Regional Winner for the ‘Deputy Prime Minister’s Family Friendly Award’.  Companies were asked to set out in their submission why they consider they are a ‘family friendly’ employer and covered areas such as, leave entitlements, flexible working, paternity leave and arrangements and…
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Xoserve enables faster gas supplier switching for consumers
Switching from one gas supplier to another will now be a faster process for consumers, thanks to a project led by Xoserve. The Faster Switching Project, which has gone live today (Monday 10th November) means that a consumer can now switch suppliers within 15 days.  The Project has focused on reducing the ‘confirmation period’ from…
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