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Who we are

 

As the Gas Transporters’ Agent we enable the competitive market and provide centralised information and data services for gas transporters and shippers in Great Britain.

We work hard to develop solutions to the challenges that will be faced by the gas sector over the coming years. Key to our success is the considerable expertise of our staff – many of whom have worked in the industry for many years.

Delivering services

 

Xoserve delivers a range of services to the gas industry as set out in the Agency Services Agreement.

These services include managing, on average 4 million customer gas supplier switches and handling around a million data enquires. It’s our responsibility to ensure that all users of the Gas Transporter networks are billed accurately. We invoice almost £4bn per annum on behalf of the Gas Transporters. 

Enabling change

 

The nature of our services demands that we have robust and responsive IT systems. We are constantly reviewing our IT estate and planning our Change Programme to ensure we retain our reputation for quality, security and reliability.

We work closely with the industry to develop and deliver requirements for the future whilst making sure we sustain the delivery of existing services and to facilitate introduction of new ones.

Sharing knowledge

 

We understand the importance and value of engaging with the industry and our Customer Teams established over a number of years ensure that we maintain close contact with our customers.

In addition to regular operational meetings and industry forums, we advise and support the industry on major issues such as Project Nexus to agree medium to long term requirements.

 

Xoserve news

Update On Modification 428
Modification 428, implemented on 1st April 2014, sets out the arrangements in place to create a population of Single Meter Points.   Customers have been previously reminded that the disaggregation of Multi-Metered Supply Points should be undertaken 3 months prior to Nexus implementation. Xoserve will commence work on any remaining supply points after this period…
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Xoserve Achieves Quality In Credit Management Accreditation
Xoserve is delighted to announce that it has achieved the CICMQ accreditation, the quality in credit management accreditation that is a recognised standard within the wider credit industry and is championed by the Chartered Institute of Credit Management. Obtaining the accreditation enables Xoserve to further enhance the skills, knowledge and expertise of its Credit Team,…
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Shipper Customer Satisfaction Survey Results Announced
In March, Xoserve undertook its final Shipper Customer Satisfaction Survey for 2014/15, and now it is pleased to announce that the satisfaction score for Quarter 4 was 79.2%, resulting in an overall score of 76.3% for the period 2014/15. Recipients rated Xoserve highest in professionalism, expertise, accountability and delivery of commitments. The Customer Focus Group…
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Xoserve Receives ISO27001 Information Security Management (ISMS) Certification
Xoserve is pleased to announce that it has achieved certification for ISO 27001 Information Security Management (ISMS), an internationally recognized best practice framework for an information security management system, helping businesses identify risks to their important information and put in place controls to help reduce them. The certification by the British Standards Institution (BSI) is…
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