Supplying services to Xoserve

Find out how to become a supplier to Xoserve. Learn about the processes we use, including purchase orders and invoicing.

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    How to become an approved supplier

    To become an approved supplier to Xoserve, you’ll need to pass our due-diligence checks and complete a supplier application form.

    Please get in touch with your Xoserve contact or our Purchase to Pay (P2P) team to request a form.

    Email P2P team

     

    Responding to an FTS tender

    If you want to respond to a specific tender that you found in the Government’s Find a Tender Service (FTS) portal, please contact our Procurement team directly by emailing xoserve.commercial@xoserve.com or using the FTS enquiries button below.

    Please quote the tender reference number in your email.

    FTS enquiries

     

    Purchase orders

    We operate a “no purchase order, no payment” system.

    If you’ve been asked to provide any goods and services to Xoserve but haven’t received a supplier application form or a purchase order (PO) number, please get in touch. You can contact our P2P team or speak to your Xoserve contact.

     

    Submitting invoices and payment terms

    All invoices should be sent directly to our invoicing team.

    Unless otherwise agreed, we operate 42-day payment terms from the receipt of an invoice.

     

    Our Supplier Code of Conduct

    We expect our suppliers to conduct their business in line with our core values of respect, commitment and teamwork.  

    We also expect them to adhere to our Supplier Code of Conduct. We send this document to new suppliers before they start working with us and to existing suppliers each year.  

     

    Who to contact

    Email our Procure to Pay (P2P) team for help with queries on invoices, purchase orders, working with us or to request a supplier application form.

    Email P2P team

     

    Email our Procurement team for public procurement/FTS enquiries. Please quote the tender reference number in your email.

    Email Procurement team

     

    Contact us

    Have a general query? Our Purchase to Pay (P2P) team is happy to help.

    Email P2P team

    FTS enquiries

    Email our Procurement team for public procurement/FTS enquiries.

    Please quote the tender reference number in your email.

    FTS enquiries