Solution Change Pack consultation in progress
Shippers are currently submitting replacement readings, with a read and Through The Zeros (TTZ) count which is identical to the previously submitted actual read recorded in UK Link for the same read date.
Current validation and business processes do not consider this scenario. As a result, this is leading to an increase in the number of exceptions received and manual intervention taken to resolve due to the system creating a zero billable consumption. At present, this is not expected and therefore will generate a MN09 exception to be looked at.
The current processing of the exception requires a manual consumption adjustment to be completed by the Business Operations Team for an adjustment to be released and the read to be re-processed.